Open to opportunities

RAFIYA KHAN

@rafiyakhan

Message

Detail-oriented content moderator with strong communication skills.

India

Message

What I'm looking for

I am looking for a role that allows me to leverage my skills in content moderation and customer support while contributing to a positive team environment.

I am a dedicated professional with a strong background in content moderation and customer support. Currently, I work at TaskUs as a Content Moderator, where I ensure a safe and respectful environment for users by reviewing and removing harmful content. My role requires keen attention to detail and adherence to platform guidelines, which I excel at.

Previously, I have gained valuable experience as a Sales Executive at Startek, where I set sales targets and monitored performance, addressing supplier needs promptly. My customer support experience at Tecnotask has honed my problem-solving skills, allowing me to effectively resolve product issues and ensure customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

TaskUs

Jul 2024 - Present (10 months)

Reviewed and removed harmful or inappropriate content based on platform guidelines. Monitored videos, images, and text for policy violations. Ensured a safe and respectful environment for users.

Content Moderation Digital Safety Content Review

Sales Executive

Startek

Jan 2024 - Jun 2024 (5 months)

Set sales targets and monitored the performance of sales accounts. Addressed supplier needs and resolved issues promptly to ensure satisfaction.

Sales Targets Performance Monitoring Account Management

Customer Support Executive

Tecnotask

Jun 2023 - Dec 2023 (6 months)

Responded to customer inquiries and provided solutions. Resolved product or service issues and ensured customer satisfaction.

Customer Service Problem Solving Customer Satisfaction Support

Sales Executive

Alfa Gallery Designer Lounge

Aug 2022 - May 2023 (9 months)

Assisted customers with queries and product selection. Reviewed customer complaints and provided satisfactory resolutions.

Sales Support Customer Service

Education

Degrees, certifications, and relevant coursework

Barkatullah University Bhopal

MA in Economics, Economics

Grade: 76.5%

Completed a Master of Arts in Economics, focusing on advanced economic theories and research methodologies. Achieved a strong academic performance with a final grade of 76.5%.

All Saint's College

Bachelor of Commerce, Commerce

Grade: 65.5%

Pursued a Bachelor of Commerce degree, gaining comprehensive knowledge in business, accounting, and finance. Maintained a solid academic record with a final grade of 65.5%.