I am a quality-focused management professional with a proven track record in content moderation and relationship management. With my combined experience from different companies, I have honed my skills in general business operations and project management. I am committed to driving business success by utilizing my skill set and implementing strategic initiatives to optimize operational processes.
One of my key strengths is relationship management. I have maintained 99.5% of accounts by building strong connections and delivering exceptional ROI. Additionally, I have successfully implemented and enforced content moderation policies, ensuring a safe and compliant online environment. I am proficient in platform-specific tools, culturally sensitive, and adaptable to evolving content trends.
As a content moderator at Taskus India Pvt Ltd, I have consistently exceeded performance targets with a remarkable content moderation accuracy of 98%. I handle a daily average of 500 content moderation tasks with precision and timeliness. I provide feedback on policy effectiveness and resolve escalated content moderation issues. I have also led the content moderation team, achieving and sustaining a top-tier position in KPI rankings.
In my previous role as an Operation Associate at Ace E-commerce, I successfully managed operations on various E-commerce platforms, including Amazon, Meesho, and Flipkart. I coordinated tasks for a diverse portfolio of sellers, overseeing scheduling, listings, and budgeting. I managed up to 50 seller accounts simultaneously and acquired proficiency in key Amazon services, such as Fulfilment by Amazon (FBA) and Brand Registry. I enhanced FBA processes, resulting in a 20% reduction in fulfilment times and improved customer satisfaction.
