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Sarthak SoniSS
Looking for a job

Sarthak Soni

@sarthaksoni

I review content, support sellers, and resolve Trust & Safety issues through email.

India
Message

What I'm looking for

I'm looking for a Trust & Safety, content moderation, or customer support role where I can review user-reported issues, apply platform policies, communicate empathetically, and handle escalations.

I've supported sellers at Teleperformance India, updating product listings, MRP, catalogs, visibility, and pincode-related issues.

At TaskUs India, I review reported content and handle reactive and trigger-based abuse moderation through Trust & Safety email support. I assess messages against platform guidelines, communicate empathetically with users, and escalate high-severity cases involving threats, abuse, or minors at risk.

I'm focused on policy-aligned decisions, quality standards, response-time KPIs, and improving workflows through feedback on ambiguous cases.

Experience

Work history, roles, and key accomplishments

TL

Customer Care Executive

Teleperformance India Pvt Ltd

Aug 2023 - Jul 2024 (11 months)

Handled customer care and seller support duties including product listing updates, MRP changes, catalog updates, and resolving visibility and pincode-related issues.

Education

Degrees, certifications, and relevant coursework

SS

Sarthak Soni

High School Diploma, General Studies

No formal education details were provided in the resume.

Tech stack

Software and tools used professionally

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