AGanushree gupta
@anushreegupta
Proactive Online Content Moderator with 5 years of experience.
IndiaWhat I'm looking for
I am a proactive and results-driven Online Content Moderator with over 5 years of experience in customer support, content moderation, and community engagement. My expertise lies in delivering exceptional user experiences by enforcing guidelines, resolving customer queries, and ensuring adherence to policies. I am highly skilled in social media moderation, technical troubleshooting, and streamlining workflows to enhance efficiency.
Throughout my career, I have successfully resolved over 1,000 customer queries monthly, achieving a 95% satisfaction rate while managing platforms with communities of over 500,000 users. My ability to optimize escalation workflows has reduced response times by 30%, and I have maintained a 99% accuracy rate in content moderation. I am passionate about fostering seamless customer interactions and maintaining high content standards in a dynamic organization.
Experience
Work history, roles, and key accomplishments
Moderator
ModSquad
Jun 2015 - Present (10 years)
As a Moderator at ModSquad, I resolved over 1,000 customer queries monthly, achieving a 95% satisfaction rate. I managed platforms like Twitch and Discord, ensuring compliance for communities of over 500,000 users. I optimized workflows, reduced response times by 30%, and performed content moderation with 99% accuracy.
Customer Support Executive
EasyRoommate (W3 Corporate)
Jul 2012 - Jun 2015 (2 years 11 months)
In my role as a Customer Support Executive at EasyRoommate, I moderated over 10,000 user-generated content submissions and responded to 500+ user queries monthly. I streamlined payment processing workflows, reducing errors by 25%, and facilitated discussions in online communities of over 200,000 users.
Team Leader
VivaStreet
Jan 2011 - Jan 2012 (1 year)
As a Team Leader at VivaStreet, I led a team of 16 data collectors, increasing efficiency by 20% through workflow optimization. I monitored data collection projects with 95% accuracy and identified potential scams weekly, enhancing user trust and platform security.
Education
Degrees, certifications, and relevant coursework
BUBirmingham City University
Masters, Management and Finance
2010 -
Completed a Masters in Management and Finance, focusing on advanced financial principles and management strategies.
AUAmity University
Integrated MBA, International Business
2007 -
Grade: 1st Division
Pursued an Integrated MBA in International Business, gaining insights into global business practices and strategies.
K.C.M Hr Secondary School
High School
2004 -
Grade: Distinction
Completed High School education with a focus on foundational subjects, achieving distinction.
Convent of Jesus and Mary Hr Secondary School
Secondary School
2002 -
Grade: Distinction
Completed Secondary School education with a strong academic performance, achieving distinction.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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