anushree gupta

As a Moderator at ModSquad, I resolved over 1,000 customer queries monthly, achieving a 95% satisfaction rate. I managed platforms like Twitch and Discord, ensuring compliance for communities of over 500,000 users. I optimized workflows, reduced response times by 30%, and performed content moderation with 99% accuracy.

In my role as a Customer Support Executive at EasyRoommate, I moderated over 10,000 user-generated content submissions and responded to 500+ user queries monthly. I streamlined payment processing workflows, reducing errors by 25%, and facilitated discussions in online communities of over 200,000 users.

As a Team Leader at VivaStreet, I led a team of 16 data collectors, increasing efficiency by 20% through workflow optimization. I monitored data collection projects with 95% accuracy and identified potential scams weekly, enhancing user trust and platform security.

Completed a Masters in Management and Finance, focusing on advanced financial principles and management strategies.

Grade: 1st Division

Pursued an Integrated MBA in International Business, gaining insights into global business practices and strategies.

Grade: Distinction

Completed High School education with a focus on foundational subjects, achieving distinction.

Grade: Distinction

Completed Secondary School education with a strong academic performance, achieving distinction.