Open to opportunities

Rafiel Corniel

@rafielcorniel

Message

I improve customer operations through quality auditing, technical troubleshooting, and actionable coaching.

Spain

Message

What I'm looking for

I'm looking for a quality, data, or customer-operations role where I can improve service standards, troubleshoot complex issues, coach teams, and contribute in an international environment.

I've supported customer operations at Data Vimenca across Clover/Fiserv, Western Union, and Speedpay accounts, handling quality assurance, technical support, and financial-service interactions.

I evaluated and audited customer support communications against quality benchmarks, compliance protocols, and communication standards. I provided actionable feedback and coaching to help improve team metrics.

As a subject matter expert and acting supervisor, I delivered technical guidance, managed real-time queue performance, and resolved escalated merchant issues during supervisor absences.

I'm experienced in troubleshooting POS software and hardware incidents, annotating calls and data, and handling sensitive financial information accurately in international environments. I work professionally in English and am a native Spanish speaker.

Experience

Work history, roles, and key accomplishments

Quality Assurance Analyst & Technical Support Specialist

Data Vimenca

Apr 2019 - Jul 2026 (7 years 3 months)

Evaluated and audited customer support interactions to ensure adherence to quality benchmarks and compliance protocols. Provided coaching and feedback to improve team metrics, and covered leadership roles during supervisor leave.