GFGianmarco Ferraro
@gianmarcoferraro
Quality Program Specialist passionate about continuous improvement and data analysis.
SpainWhat I'm looking for
I am a dedicated Quality Program Specialist with a strong focus on driving growth through data analysis and quality improvement initiatives. At Amazon, I produce detailed analyses and reports on defect trends and root causes, leveraging my skills in data mining to support programs and identify new metrics that meet quality standards. My experience includes conducting qualitative and quantitative audits, which prioritize continuous improvement and enhance customer experience.
Previously, I served as a Quality Auditor at Amazon, where I executed quality audits to ensure optimal customer interactions. I established quality standards and guidelines, implementing consistent feedback mechanisms that drove improvements across Partner Support and Solutions. My journey in quality management has also included roles in localization and translation, where I honed my attention to detail and ability to multitask effectively.
Experience
Work history, roles, and key accomplishments
Quality Program Specialist
Amazon
Jan 2023 - Present (2 years 4 months)
As a Quality Program Specialist, I produce analyses and reports on defect trends and root causes, perform qualitative and quantitative audits, and prioritize continuous improvement. I am passionate about driving growth and identifying opportunities for quality improvements.
Quality Auditor
Amazon
May 2020 - Jan 2023 (2 years 8 months)
Executed quality audits to enhance customer interactions and established quality standards and guidelines with feedback mechanisms to drive improvements across Partner Support and Solutions.
Vendor Support Associate
Amazon
Mar 2019 - May 2020 (1 year 2 months)
Addressed chronic system issues, provided process improvements, and developed internal documentation while adhering to service-level agreements for phone and email cases.
Translator
Jul 2018 - Mar 2019 (8 months)
Translated and localized technical product data content, including indexing terms, product categories, and technical attributes.
Localization QC Verifier
Apple
Nov 2017 - Jul 2018 (8 months)
Worked closely with internal leads and linguistic teams to flag and resolve issues impacting the localized user experience.
Localization QC Tester
Netflix
Jun 2017 - Nov 2017 (5 months)
Performed linguistic and functional testing across various platforms including web, mobile, gaming consoles, and smart TVs.
Education
Degrees, certifications, and relevant coursework
URUniversità Internazionale di Roma
Master's Degree, Interpretation and Translation
2013 - 2015
Pursued a Master's in Interpretation and Translation, emphasizing quality management and communication skills.
USUniversità degli Studi di Salerno
Bachelor's Degree, Foreign Languages and Culture
2010 - 2013
Studied Foreign Languages and Culture, focusing on communication skills and project management.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
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