Alexandre Tavares

Led training and coaching for quality auditors, organized calibration sessions, developed training materials, and drove initiatives to improve audit accuracy and consistency.

Conducted audits of Vendor and Seller support cases to ensure compliance with quality standards, provided feedback to improve case handling, and produced analyses to support process improvements.

Managed vendor accounts including catalog maintenance, PO and fulfillment issue resolution, and performance reporting to optimize product visibility and operational compliance.

Provided multi-channel support to drivers, couriers, and riders for French and Swiss markets, resolving operational and account issues and escalating complex cases to specialized teams.

Handled Tier 2 escalated billing and fraud cases for French and Canadian markets, resolving complex transactions and VAT issues while maintaining high productivity and customer satisfaction.

Provided Tier 1 and Tier 2 technical support for iOS devices to French and Swiss customers, troubleshooting software and device issues, meeting performance targets, and mentoring new team members.

Operated and calibrated milling machines to produce single-unit and series mechanical parts with high dimensional accuracy, performed quality inspections and measurements, and implemented corrective actions to reduce production errors.

Completed an Application Developer for iOS (Swift) program covering Swift development and iOS application construction.

Completed a Mechanical Engineering Technician certificate focused on machining, equipment setup, and quality control processes.