Stan Ulrich Mbaye

Provide first and second-line IT support for end-users, troubleshooting hardware, software, and network issues. Handle incident management and problem resolution in a high-paced IT environment while ensuring security compliance and delivering excellent customer service.

Provided prompt and efficient service to Amazon Sellers, managing inquiries and technical issues. Achieved performance metrics and contributed to a positive team environment while suggesting process improvements for better customer experience.

Provided first-line technical support for merchants, assisting with account setup and payment solution integration. Diagnosed and resolved technical issues efficiently to minimize business disruption and maintained strong client relationships.

Delivered high-quality customer service across multiple channels, advocating for users and addressing concerns. Resolved issues to improve user experiences and escalated complex problems for resolution.

Evaluated data accuracy and researched multiple sources to improve mapping accuracy. Provided feedback to enhance data processing workflows while adapting to process changes in a fast-paced environment.

Studied Computerized Accounts and Payroll, gaining skills in financial management, accounting software, and payroll systems.

Completed the Leaving Certificate, which is a secondary school qualification in Ireland, focusing on various subjects to prepare for further education or employment.