Open to opportunities

Joey Pronk

@joeypronk

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Customer-focused technical support specialist driving operational improvements and excellent customer experiences.

Spain

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What I'm looking for

I seek a role where I can improve customer experience and operational efficiency, work cross-functionally, and grow into leadership while solving technical challenges.

I am an energetic, analytical professional who combines a technical mindset with people-first communication to transform complex problems into fast, effective solutions. I have delivered efficient customer experiences, optimized workflows, and seamless team coordination across international environments.

My background includes technical support, scheduling coordination, and customer-facing roles where I improved satisfaction rates, reduced handling times, and strengthened security and compliance processes. I am fluent in Dutch and English, conversational in Spanish, and passionate about continuous improvement and cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

OneCasino

Apr 2025 - Present (7 months)

Deliver top-tier customer support for global players, executing full KYC/AML verifications with 100% compliance and collaborating with risk, payments, and tech teams to improve response efficiency.

KYC Customer Support Fraud Detection Cross Functional Collaboration Payments Regulatory Compliance Account Management

Scheduling Success Coordinator

Agilent Technologies

Jan 2024 - Feb 2025 (1 year 1 month)

Coordinated complex scheduling for equipment repair and maintenance across Europe, reducing average service delays by 20% and improving inter-team efficiency through optimized workflows.

Scheduling Operations Coordination Workflow Optimization Reporting Prioritization Service Delivery Cross Functional Collaboration

Technical Support Agent

Worldline

May 2022 - Jan 2024 (1 year 8 months)

Supported clients integrating online payment solutions with HTML/JSON configurations, achieved 92% customer satisfaction, and helped reduce average handling time by 15% through technical process improvements.