Rafael Iraola

In my role as a Customer Service Representative within the Dispute Department, I manage inbound calls from customers regarding concerns about their bank accounts. I aim to provide effective solutions and achieve first contact resolution when possible. By actively listening and addressing customer issues, I ensure a positive experience while upholding the bank's Standards.

As a Transfer Agent, I onboard clients for fuel cards, addressing their inquiries and facilitating the process. Once clients are ready to proceed, I connect them with an account manager to close the sale, ensuring a smooth and positive experience.

As a Collection Agent at EPA-USA, I engage in cold calling Credit Union members to discuss their outstanding balances. My focus is on providing flexible payment plans to help them settle their debts and improve their credit scores, facilitating their ability to conduct business with the Credit Union.

As a Non-Voice Data Analyst at a BPO/Call Center Company, I specialize in categorizing and sorting GTIN and Non-GTIN products. My role involves analyzing product data to ensure accurate classification, contributing to efficient inventory management and improved operational processes.

As an Appointment Setter, I focus on cold calling potential leads to discuss HVAC equipment rebates. Including how they can lower utility bills and reduce carbon footprints. By informing them that availing of our services qualifies them for rebates, I aim to secure appointments for follow-up discussions, driving both sales and awareness of sustainable energy practices.