rafael correia

I’m extremely methodical, and I like to know exactly where I can get when the opportunity is given. I work very well as a team and with different co-workers every day, keeping a strong focus on following rules strictly in the workplace.

I bring plenty experience in customer service from every job I’ve had until today, especially in phone/customer support contexts. In my support roles, I handled giving information to customers about location of orders, payments, and general questions, while also supporting through different language formats (PT-EN / EN-PT).

Most recently, I’ve been supporting partners with configurations of properties and educating them to minimize the need for a future contact. I’m currently in training as an IT Customer Support Specialist (Code For All Porto), building on my support experience and continuing to learn.

Beyond support, I’ve developed operations and compliance habits through roles like Cabin Crew—where I took care of passengers, the crew, and the aircraft simultaneously—and Bar Manager, where I oversaw inventory, supplier coordination, cost control, and staff while ensuring compliance with health and safety regulations. I also worked as a Carpenter apprentice at synergy inc, strengthening my ability to work under pressure, multitask, and stay consistent with standards.