Open to opportunities

Alexandra Santos

@alexandrasantos1

I deliver multilingual customer support, operations, and administrative coordination across remote, healthcare, airport, and digital environments.

Portugal

Message

What I'm looking for

I'm looking for a people-focused role where I can use multilingual customer support, administrative, and operations experience, work with clear procedures, manage sensitive cases responsibly, and continue learning new systems.

I spent eight years with Travian Games GmbH supporting users in Portugal and Brazil through ticket-based service, meeting 24-hour response deadlines. I progressed from Supporter to Support Supervisor while maintaining Portuguese-language support quality.

I also investigated platform rule violations as an official Multihunter, reviewing accounts and applying warnings, sanctions, or cancellations in line with procedures. Working remotely taught me to manage priorities independently and handle sensitive situations responsibly.

At Hospital dos Lusíadas, I supported the Medical Day Hospital and Special Examinations department by managing documentation, reception, referrals, consumables, stock control, and internal billing. At Groundforce, I assisted passengers in Portuguese, English, and German across check-in, boarding, arrivals, and operational coordination.

I've also supported customers, schools, accounting processes, retail operations, and independent clients. I bring calm, accurate communication, confidentiality, and a practical ability to learn new systems quickly.

Experience

Work history, roles, and key accomplishments

Current

Manual Therapist, Hypnotherapist and Business Manager

Current

Self Employed

Manage customers, scheduling, bookings, messages, follow-up, and administrative organization of an independent activity. Provide personalized service and adapt communication to different customer profiles.

Client Management Scheduling Booking Administration Personalized Services

Passenger Services Agent

Groundforce

Assisted passengers in Portuguese, English, and German, including check-in, document checks, boarding, and arrival support. Coordinated boarding gates and liaised with handling teams and crews.

Passenger Service Multilingual Communication Operational Systems Problem Solving

Accounting Assistant

Occidental Link

Supported accounting-related tasks, organized documentation, and processed administrative information. Worked accurately with close attention to detail and followed internal procedures.

Accounting Support Documentation Administrative Processing

Customer Support Assistant

DECO PROTESTE

Provided specialized telephone support, answered questions, assisted members, and followed up on customer requests. Recorded cases and handled complaints professionally.

Customer Service Complaint Handling Case Management

Administrative Assistant

Hospital dos Lusíadas

Provided administrative support to the Medical Day Hospital and Special Examinations department. Managed patient documentation, reception, and referrals, liaising with medical staff and departments.

Administrative Support Documentation Reception Stock Control Billing Confidentiality

Support Supervisor

Travian Games GmbH

Provided written support to users in Portugal and Brazil through a ticketing system, meeting a 24-hour response deadline. Progressed from Supporter to Support Supervisor, handling tickets and maintaining quality of Portuguese-language support.

Customer Support Ticketing Systems Remote Work Multilingual Support Quality Assurance Investigation Account Management

Teacher Support and Channel Management Assistant

Leya Publishing

Communicated with schools, school groups, and teachers throughout Portugal, ensuring effective request follow-up. Managed educational material distribution and coordinated communication between institutions and the publisher.

Coordination Channel Management Follow up

Shop Assistant

Loja dos Bichos

Provided customer service, answered questions, assisted with product choices, and responded to customers' needs. Organized the shop, replenished products, and supported daily store operations.

Customer Service Retail Inventory Management Store Operations

Healthcare Assistant

Lar da Boa Vontade

Supported residents with hygiene, comfort, meals, and daily monitoring. Worked closely with multidisciplinary teams while showing empathy, discretion, and responsibility.

Healthcare Support Patient Care Empathy Teamwork