Rafael Abasov

At Yandex Ecosystem, I supported Yandex Eda users and partners with consultations, restaurant bookings, and non-standard requests.

I handled objections and complex customer situations while helping maintain service quality and loyalty. I also built long-term partner relationships that led to repeat requests and retention.

Across support lines including Samokat, Drive, and Appeals, I managed several workstreams at once and verified information before making decisions. I wrote responses on behalf of the service and worked in Yandex digital systems and interfaces.

I'm interested in marketing, advertising, and online product development, and I follow industry trends. I’m learning analytics and advertising tools through hands-on practice and am open to training on new tools.