Versatile customer support specialist and quality control specialist with 3+ years of experience in fintech, crypto, and mobile gaming, complemented by recent roles in content management and media relations. Proven track record of translating complex technical concepts into clear, user-friendly documentation and support responses. Passionate about knowledge base management, user education, and process optimization.
Looking for a job
Anastasia Podgorodetskikh
@anastasia_podgor
Versatile customer support specialist and quality control specialist with 3+ years of experience in fintech, crypto, and mobile gaming
Russian FederationExperience
Work history, roles, and key accomplishments
PG
Current
Specialist in Media Relations and Social Media
Perm State Library named after M. Gorky
May 2025 - Present (1 year 5 months)
Develop and execute content plans for social media, translating complex library activities into engaging public content. Coordinate multiple projects to improve public engagement and brand image.
EN
Entrepreneur
Entrepreneurship
May 2024 - May 2025 (1 year)
Managed a shop on Russian marketplaces, starting from scratch and further developing it.
AN
Support Agent then Quality Control Strategist
Ansvery
Apr 2023 - Apr 2024 (1 year)
Created and maintained comprehensive knowledge base articles, canned responses, and internal onboarding guides. Resolved complex user inquiries for a crypto marketplace via Zendesk and assessed support agents' work.
Provided technical support for 6 complex FinTech products to EMEA clients via Salesforce and phone. Read remote server logs and utilized SQL to troubleshoot database-related user issues.
DE
Support Agent
Devtodev
Jan 2021 - Dec 2021 (11 months)
Provided Tier 1 support for mobile game players in English and Russian. Handled hundreds of tickets per shift regarding troubleshooting, game mechanics, and conflict resolution.
SK
English Teacher
Skyeng
Oct 2018 - Dec 2020 (2 years 2 months)
Taught English to students, likely online, leveraging strong communication and language skills.
SG
International Affairs Specialist/Head of the Department
Science Center (Perm State Library named after M. Gorky)
Apr 2016 - Jul 2018 (2 years 3 months)
Managed international affairs and headed a department at a science center, likely involving coordination and communication.
Education
Degrees, certifications, and relevant coursework
AS
Alliance Pro School
Certificate, Translation
2018 - 2018
Translation in Marketing fields certificate.
PU
Perm National Research Polytechnic University
Master's degree, Strategic Communications in Professional and Intercultural Fields
2015 - 2018
Grade: diploma with honors
Master's degree in Strategic Communications in Professional and Intercultural Fields with honors.
CA
Cambridge Assessment
Cambridge Certificate, English
2016 - 2016
Grade: Level B2
Cambridge Certificate at Level B2.
PU
Perm National Research Polytechnic University
Bachelor's degree, Advertising and Public Relations
2011 - 2015
Grade: diploma with honors
Bachelor's degree in Advertising and Public Relations with honors.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
Russian FederationAuthorized to work in
Salary expectations
30k+ USD
Job categories
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