Looking for a job

Sofya Bogatyreva

@sofyabogatyreva

Message

I support customers and operations across marketplaces, call centers, and service environments.

Russian Federation

Message

What I'm looking for

I'm looking for remote international work in customer support, AI language evaluation, data annotation, localization, search quality, or operations, where I can apply native Russian, B2 English, careful information review, and structured process work.

I've supported customers across 1SHOT, VOXYS, Yandex Market pickup points, Ozon pickup points, and hospitality environments, answering questions, resolving complaints, and guiding people to suitable solutions.

In marketplace and retail operations, I've managed customer databases, product information, returns, inventory counts, cash documentation, POS systems, and 1C records while following detailed procedures.

I'm a native Russian speaker with B2 English, currently studying software development, C#, and Visual Studio. I'm interested in remote customer support, AI language evaluation, data annotation, localization, search quality, and international operations.

Experience

Work history, roles, and key accomplishments

Current

Computer Club Administrator

Current

1SHOT

May 2026 - Present (4 months)

Operate a point-of-sale system, process sales, and assist visitors. Maintain personnel records and accounting documentation in 1C, and handle customer issues and conflicts.

POS systems Customer Support Conflict Resolution Accounting Documentation Control Sales

Call Center Operator

VOXYS

Jan 2026 - Apr 2026 (3 months)

Worked with the company knowledge base to provide accurate product and service information. Supported customers with questions and guided them toward appropriate solutions.

Knowledge Base Customer Support Problem Solving Communication Skills

Sales Assistant / Cashier

Tori Ramen

Oct 2025 - Jan 2026 (3 months)

Presented products and services, operated a POS/cashier system, and followed cash-handling procedures. Processed returns, prepared daily cashier reports, and participated in inventory counts.

POS systems Cash Handling Customer Service Inventory Management Returns Processing

Sales Manager

Ozon Pickup Point

Jul 2025 - Oct 2025 (3 months)

Maintained a customer database and kept customer information organized. Informed customers about new products and services, and supported ongoing customer relationships.

Customer Database Management Customer Relationship Management Sales Communication Skills

Marketplace Manager

Yandex Market Pickup Point

May 2024 - Jun 2025 (1 year 1 month)

Managed marketplace operations, maintained documentation, and consulted customers on products and services. Monitored product availability, processed returns, and prepared cashier reports.

Marketplace Operations Customer Service Documentation Inventory Management Cash Handling

Waiter

Nebo i Eda (Gallery)

Nov 2023 - May 2024 (6 months)

Consulted customers about the assortment, handled complaints, and resolved conflicts. Arranged and served tables, and provided attentive customer service in a fast-paced environment.

Customer Service Conflict Resolution Table Service Food Service