Rael Orgut

Work with local and international clients to understand requirements, develop research approaches, and provide market intelligence. Support proposals and project scoping, defining deliverables, timelines, resources, and budgets.

Coordinated research and project-management assignments from client brief through delivery, maintaining project trackers, schedules, and client records. Managed a database of approximately 150 field personnel and supported budgets, proposals, and operational reporting.

Managed operational coordination and account information for 20 Microsoft reseller partners, maintaining accurate partner records, pipeline data, and forecasts. Prepared weekly sales forecasts and performance updates, supporting a monthly channel run rate of approximately US$70,000.

Coordinated six Sales Representatives and monitored performance across approximately 250 retail outlets in Western Kenya. Reviewed outlet-level sales and sell-through information, identified performance gaps, and prepared regional updates.

Maintained retail and field-force databases and spreadsheets, analysed sell-in, sell-out, and sell-through information, and prepared weekly, monthly, and ad hoc reports. Checked submitted information for accuracy and supported target setting, distributor monitoring, and field-force planning across multiple African markets.

Maintained customer and operational records, coordinated issue follow-up, and communicated updates to support timely resolution.

Investigated and documented software support issues, coordinated responses, and kept users and internal colleagues informed.

Reviewed pension overpayment accounts, agreed repayment arrangements, recorded customer interactions, and maintained accurate case records and follow-up actions.

BSc (Hons) in Information Systems & Management from Manchester Metropolitan University.

Diploma in Information Technology & Mathematics from Loreto Msongari College.

Completed Data Analytics certification through Coursera.

Completed Applied Business Research certification from the Kenya Institute of Management.

Certified OPI Assessor from the Kenya Institute of Management.

Completed GenAI & Customer Journey Mapping certification through Coursera.

Completed GenAI & Customer Journey Mapping certification through LinkedIn Learning.

Completed Negotiation & Stakeholder Management certification through Alison.