Tabitha Bahati

Deployed monday.com and Notion as systems of record, building workflow structures, escalation management, and task tracking for a software development environment. Developed centralized SOPs and documentation frameworks to improve cross-team consistency and resolve workflow bottlenecks.

Delivered independent operations and business process consulting remotely, restructuring workflows and automating reporting pipelines for clients. Conducted business process audits and built onboarding and coordination systems to improve efficiency and execution consistency.

Coordinated workflows and stakeholder reporting across multiple simultaneous consulting engagements by translating requirements into plans with clear ownership and deadlines. Standardized documentation and tracking structures to improve execution consistency and leadership visibility.

Owned end-to-end delivery of AI training and data annotation projects, growing the operation from 25 to 40 people across production, quality assurance, and SME functions. Led quality, scheduling, and ramp-up while implementing SOPs and workflow tracking systems to improve efficiency and delivery timelines.

Led a team of 20+ agents in high-volume contact centre operations while maintaining strong customer satisfaction. Optimized call centre workflows with data-driven performance tracking and improved service delivery quality.

Conducted market research and workforce analytics and processed large datasets to support performance monitoring. Assisted with process documentation and related data management activities.

Managed research agent teams by distributing workload, monitoring performance, and maintaining quality standards aligned to SOPs. Produced performance reports, incident logs, and shift plans, and delivered coaching and training on new projects and process changes.