Sharlene Wangari

As a Sales Operation Analyst, I streamlined customer onboarding and developed sales analysis reports to enhance performance metrics. I collaborated with sales teams to provide actionable insights and managed CRM support to improve sales processes.

In my role as a Business Analyst, I managed budget allocations and conducted performance metrics analysis. I implemented process improvements that led to significant operational cost reductions and enhanced user acquisition.

As an Operations Analyst, I developed and monitored operational systems and processes to maximize efficiency. I coordinated across departments to ensure program growth and conducted financial reporting.

In my role as a Sales Analyst, I supported sales initiatives through performance evaluation and marketing activation planning. I created dashboards to track KPIs and provided insights to optimize sales strategies.

During my internship, I assisted in budget analysis and the preparation of annual work plans for government-funded projects. I also performed administrative duties and supported multiple supervisors.

As an Insurance Intern, I gained exposure to insurance practices, customer database management, and commission structures. I assisted in sales and follow-up activities.

Pursued a Master's degree in Business Administration with a focus on Entrepreneurship and Small Business Operations, equipping myself with advanced skills in business strategy and operations management.

Completed a Bachelor of Commerce with a double major in Marketing and Business Administration, gaining foundational knowledge in business principles and marketing strategies.

Completed the Kenya Certificate of Secondary Education (KCSE), laying the groundwork for further education in business and commerce.