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Amr Talaat

@amrtalaat

Customer Success & E-commerce Specialist with 6+ years of experience helping customers, improving retention, and managing e-commerce operations.

Egypt

Message

What I'm looking for

I’m looking for a long-term remote role in Customer Success, E-commerce, or Operations with an international team. I value trust, growth, ownership, and meaningful work, and I want to join a company where I can use my experience to improve customer experience and contribute to business growth.

I’m a Customer Success and E-commerce Specialist with 6+ years of experience in customer service, customer success, e-commerce, and operations. I’ve worked with international customers, managing support, retention, onboarding, logistics coordination, and customer experience.

I also run my own e-commerce business, giving me hands-on experience with Shopify, product management, marketing, customer support, and online business operations. This has helped me develop a strong commercial and problem-solving mindset.

I’m interested in remote roles in Customer Success, E-commerce, Operations, and Customer Experience. I enjoy working independently, improving processes, solving problems, and using technology to help businesses grow.

Experience

Work history, roles, and key accomplishments

Current

Founder & E-commerce Manager

Current

FitHoeHub

Aug 2022 - Present (4 years)

Managed the complete customer lifecycle from pre-sales through post-purchase support. Built customer loyalty through responsive service, exchanges, refunds, and issue resolution.

Shopify Customer Service Ecommerce Analytics Logistics

Customer Success Specialist

Wisewell

Dec 2025 - Jul 2026 (7 months)

Managed customer support across phone, chat, email, and ticketing platforms. Guided customers through onboarding and product education, and resolved escalated cases while maintaining high satisfaction.

Customer Support Onboarding Escalation Management CRM Zendesk Freshdesk HubSpot

Inbound Customer Service Representative

Concentrix

Dec 2019 - Sep 2022 (2 years 9 months)

Delivered customer support via phone, email, and live chat. Resolved travel reservations using Amadeus and Sabre GDS, maintaining accurate CRM records while handling high-volume interactions and exceeding service KPIs.

Customer Service Phone Support Email Support Live Chat Amadeus Sabre GDS CRM Problem Solving Communication Skills

Marketing Manager & Front Office Supervisor

Anggerik Lodging Group

Sep 2017 - Nov 2019 (2 years 2 months)

Managed guest relations and front office operations. Led customer service initiatives and staff training, improving guest satisfaction through service and loyalty initiatives.

Guest Relations Front Office Operations Customer Service Corporate Trainer Loyalty Programs