Radoslav Ganev
@radoslavganev
I grow VIP player revenue through personalized retention, CRM campaigns, and relationship management.
AustriaWhat I'm looking for
At ITSP Services GmbH, I manage high-value and high-net-worth VIP player portfolios, using personalized relationship management and targeted CRM campaigns to improve retention, engagement, and lifetime value. My work on promotions, tournaments, new game launches, and reactivation outreach contributed to 25–40% VIP segment revenue growth and 30–50% reactivation rates.
I've also supported online casino players across chat, email, and phone, partnering with Risk, Payments, CRM, Marketing, and Compliance to resolve issues and improve the customer journey. Before iGaming, I produced high-precision dental prosthetics using CAD/CAM systems, bringing technical precision and quality-focused client service to my work.
Experience
Work history, roles, and key accomplishments
VIP Account Manager
ITSP Services GmbH
Jan 2024 - Present (2 years 7 months)
Managed and grew a portfolio of high-value VIP players, driving retention and revenue through personalized relationship management and data-driven strategies. Designed and executed targeted CRM campaigns and trained VIP agents on the Rival iGaming platform.
Education
Degrees, certifications, and relevant coursework
Municipal Vocational School for Dental Technology. Munich Germany
Vocational Diploma, Dental Technology
2019 - 2023
Completed vocational training in dental technology, focusing on the fabrication of dental prosthetics and laboratory techniques.
Tech stack
Software and tools used professionally
Availability
Location
AustriaAuthorized to work in
Job categories
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