Valentina User

Built Customer Success lifecycle stages and best practices. Rebuilt trust with frustrated customers through cross-functional collaboration and worked closely with Product, Payroll, Legal, Sales, and Operations to solve complex customer challenges.

Fostered collaboration and visibility during a major organizational transformation across Europe. Designed a customer feedback survey adopted across several European countries and introduced measurable customer feedback to strengthen collaboration.

Built relationships with strategic customers and supported international commercial negotiations. Turned around a complex negotiation by focusing on business value rather than product features.

Managed enterprise software renewals across Southern Europe. Exceeded target within the first quarter and managed a €3M enterprise renewal, contributing to the Italian team's quarterly target.

Progressed through three roles in five years by continuously taking on greater responsibility. Solved a complex merchant issue and documented the solution for the wider team, and was selected as a buddy for new hires.

Built a loyal customer portfolio through trust and long-term relationships. Closed a key contract that helped the team reach its quarterly target.