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N Tomic

@ntomic

ITSM expert specializing in Configuration, Asset and Capacity Management.

Austria
Message

What I'm looking for

I am seeking a senior ITSM role focused on configuration/capacity/asset management, automation, cross-functional leadership, and continuous improvement in a collaborative, data-driven environment.

I am an IT Service Management expert with 18+ years optimizing IT operations, focused on configuration, asset and capacity management, release management and automation. I have built and managed ServiceNow CMDBs, integrated systems for CI data management, established capacity planning practices, and developed KPIs to drive data-driven decisions.

I lead cross-functional teams and coach colleagues, acting as release manager and IT trainer while delivering process improvements and automation across banking and enterprise environments. My background spans ServiceNow, AppDynamics, PowerShell, Power BI and cloud fundamentals, and I consistently pursue continuous improvement and operational excellence.

Experience

Work history, roles, and key accomplishments

NC

Software Release Manager

NCR Corporation

Jun 2012 - Dec 2014 (2 years 6 months)

Managed complex release schedules and automation for high-profile clients, tested CA packages, and produced inventory reports to support infrastructure decisions.

AE

Support Manager

Asseco South Eastern Europe

Jan 2009 - Jul 2011 (2 years 6 months)

Led 24/7 service center teams for e-banking systems, ensured high availability for multiple banks, administered billing processes, and produced monthly reports.

Education

Degrees, certifications, and relevant coursework

TS

The School of Electrical and Computer Engineering of Applied Studies

Electrical and Computer Engineering

2002 - 2005

Completed studies at the School of Electrical and Computer Engineering of Applied Studies from October 2002 to November 2005.

HE

High School of Electrical Engineering

High School Diploma, Electrical Engineering

1995 - 1999

Attended High School of Electrical Engineering from September 1995 to June 1999.

Tech stack

Software and tools used professionally

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