Open to opportunities

N Tomic

@ntomic

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ITSM expert specializing in Configuration, Asset and Capacity Management.

Austria

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What I'm looking for

I am seeking a senior ITSM role focused on configuration/capacity/asset management, automation, cross-functional leadership, and continuous improvement in a collaborative, data-driven environment.

I am an IT Service Management expert with 18+ years optimizing IT operations, focused on configuration, asset and capacity management, release management and automation. I have built and managed ServiceNow CMDBs, integrated systems for CI data management, established capacity planning practices, and developed KPIs to drive data-driven decisions.

I lead cross-functional teams and coach colleagues, acting as release manager and IT trainer while delivering process improvements and automation across banking and enterprise environments. My background spans ServiceNow, AppDynamics, PowerShell, Power BI and cloud fundamentals, and I consistently pursue continuous improvement and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

ITSM Expert

Current

Entain

Oct 2020 - Present (4 years 11 months)

Built and managed a ServiceNow CMDB and integrated key systems to streamline CI data, improving configuration accuracy and enabling data-driven capacity planning across IT operations.

ServiceNow Configuration Management Capacity Planning Automation)ITIL System Integration

Release Manager

Erste Group IT

Jun 2016 - Sep 2020 (4 years 3 months)

Owned complex BI environment releases, coordinated cross-functional stakeholders, and managed risks and communications to deliver successful releases on schedule.

Release Management Stakeholder Management Risk Management Documentation Coaching AWS

Application Engineer

Bwin

Jan 2015 - Jun 2016 (1 year 5 months)

Deployed and maintained critical betting applications, automated system setup with PowerShell, and used AppDynamics to monitor and resolve performance incidents.

PowerShell AppDynamics Incident Management Performance Tuning Automation)

Software Release Manager

NCR Corporation

Jun 2012 - Dec 2014 (2 years 6 months)

Managed complex release schedules and automation for high-profile clients, tested CA packages, and produced inventory reports to support infrastructure decisions.

Release Management Configuration Management Testing

Account Manager

ZIS d.o.o.

Jul 2011 - Jun 2012 (11 months)

Managed relationships and delivered services for bank clients, ensured SLA/KPI adherence, and coordinated customer support and delivery activities.

Account Management Client Relations SLA Management Service Delivery Reporting

Support Manager

Asseco South Eastern Europe

Jan 2009 - Jul 2011 (2 years 6 months)

Led 24/7 service center teams for e-banking systems, ensured high availability for multiple banks, administered billing processes, and produced monthly reports.

Team Leadership Incident Management Reporting client support

Technical Consultant

Asseco South Eastern Europe

Jun 2008 - Dec 2008 (6 months)

Provided technical support and implementations for e-banking solutions, translated functional requirements into technical specifications, and supported sales and deployments.

E Banking Implementation Technical Support Client Communication Deployment Troubleshooting

Product Specialist

Asseco South Eastern Europe

Aug 2006 - May 2008 (1 year 9 months)

Provided customer support and testing for e-banking products, created technical documentation, and implemented solutions across Serbia, Montenegro, and Bulgaria.

Product Support Testing Technical Documentation Implementation Customer Training QA