At Shell AustriaGmbH, I managed approximately 300 customers with an annual volume of 4.5 million liters. I increased volume by 800,000 liters compared with the previous year.
I maintained accounts, opportunities, and forecasts in Salesforce, supporting pipeline transparency, forecast accuracy, and customer profile updates. I also created reports and dashboards to prioritize actions and monitor KPIs.
I segmented inactive customers and implemented data-driven reactivation measures. I introduced standardized KPI metrics and coordinated with internal stakeholders to improve CRM process efficiency.
At Otis GmbH, I supported field technicians with technical inquiries and deployment planning, performed remote maintenance and troubleshooting, and documented incidents. Earlier, at FlughafenWienAG, I conducted security checks and verified documents and identities.
