Rachelle Anne Ubaldo
@rachelleanneubaldo
I resolve customer, healthcare, delivery, and e-commerce support needs across voice, chat, and ticket channels.
PhilippinesWhat I'm looking for
I've supported customers across healthcare, food delivery, e-commerce, and retail accounts, resolving inquiries through calls, chat, email, and ticket systems.
At Tactical Back Office, I handled healthcare support, including data entry, authentication, denial management, insurance verification, approvals, DME dispatch, and shipping confirmations with patients and warehouse teams.
I've also supported Grubhub at Foundever and Alorica, Zinus at VXI Global Services, and Macy's and Bloomdale's at Sitel, assisting with orders, refunds, replacements, delivery issues, account concerns, and product support. I use Zendesk, Shopify, and CRM tools to provide clear, detail-oriented customer service.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Tactical Back Office
Apr 2024 - Jul 2025 (1 year 3 months)
Handled healthcare-related customer support tasks including data entry, authentication, and denial management. Verified insurance coverage, processed approvals, and coordinated with warehouse and patients.
Customer Care Representative
Foundever
Mar 2023 - Dec 2023 (9 months)
Managed customer inquiries via chat, voice, and ticket systems for Grubhub. Assisted with order status, ETA, refunds, and account concerns, and coordinated with drivers and restaurants.
Customer Service Representative
Alorica
Jul 2022 - Dec 2022 (5 months)
Supported drivers with order delivery and issue resolution for Grubhub. Called diners and restaurants, provided alternate options, and handled cancellations and adjustments.
Customer Support Representative
VXI Global Services Inc.
Aug 2019 - Dec 2021 (2 years 4 months)
Assisted customers via calls, chats, and emails for Zinus. Provided product recommendations, handled warranty and replacement claims, and used Zendesk and Shopify.
Customer Service Representative / Resolution Specialist
Sitel
May 2017 - Jun 2019 (2 years 1 month)
Handled product inquiries, orders, and account concerns for Macy's and Bloomingdale's. Assisted with purchases, order status, refunds, and replacements.
Education
Degrees, certifications, and relevant coursework
System Technology Institute
Undergraduate, Information Technology
2008 - 2009
Undergraduate studies in Information Technology from 2008 to 2009.
Sacred Heart of Jesus High School
High School Diploma, Secondary Education
2002 - 2006
Secondary education at Sacred Heart of Jesus High School from 2002 to 2006.
Brooke's Point Central School
Elementary Diploma, Elementary Education
1996 - 2002
Elementary education at Brooke's Point Central School from 1996 to 2002.
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Skills
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