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Emmanuel T

@emmanuelt

Customer Service Representative supporting e-commerce customers, who handled 50+ daily inquiries and maintained 95%+ CSAT.

Philippines

Message

In my Jan 2024–May 2026 e-commerce customer service role, I handled 50+ daily email and phone inquiries, resolved order issues, and processed refunds. I maintained 95%+ CSAT and resolved issues within a 2-hour average response time.

At Acquire Intelligence, I processed 100+ Australian healthcare insurance claims and receipts daily, achieving 99% accuracy with zero compliance errors. Across customer service roles, I’ve supported customers by phone, email, and chat, and have also handled outbound insurance sales.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

E-Commerce/Retail Account

Jan 2024 - May 2026 (2 years 4 months)

Provided email and phone support for e-commerce customers, handling 50+ daily inquiries. Resolved order issues, processed refunds, and documented cases in CRM, maintaining 95%+ CSAT.

Customer Service Email Support Phone Support CRM Zendesk Conflict Resolution De escalation Data Entry KPI Tracking

Cold Caller

Team Hired

Jul 2023 - Dec 2024 (1 year 5 months)

Generated qualified leads for home and auto insurance by executing 400+ outbound calls daily, presenting policy options and converting prospects. Exceeded sales KPIs by 20% for 6 consecutive quarters.

Cold Calling Outbound Sales Insurance Lead Generation Objection Handling Persuasive communication KPI Tracking

Back Office Claims

Acquire Intelligence

Mar 2021 - Jun 2023 (2 years 3 months)

Processed 100+ medical claims and receipts daily in a non-voice back-office environment, verifying accuracy and coding entries into the claims system with 99% accuracy and zero compliance errors.

Claims Processing Data Entry Documentation Compliance Accuracy Back Office Healthcare

Customer Service Representative

VXI

Mar 2019 - Apr 2020 (1 year 1 month)

Assisted 40+ customers daily with billing inquiries and technical issues via voice support, providing clear bill explanations and basic troubleshooting to resolve concerns on first contact.

Customer Service Phone Support Billing Troubleshooting Communication Skills Problem Solving

Customer Service Representative

ePerformax

Dec 2017 - Dec 2018 (1 year)

Supported customers with online money transfer services through email and voice channels. Investigated transaction inquiries, processed refunds, and reduced unresolved tickets by 30% within six months.

Customer Service Email Support Phone Support Money Transfers Refunds Process Improvement Collaboration

Technical Chat Support

Convergys

Nov 2012 - Dec 2014 (2 years 1 month)

Provided real-time chat support for U.S. telecommunications customers, handling 30-40 concurrent chat sessions daily and troubleshooting issues while keeping handle time below 8 minutes.

Live Chat Technical Support Multitasking Written Communication Troubleshooting Telecommunications