Rachel Gonzalez
@rachelgonzalez
Experienced hospitality professional dedicated to exceptional customer service.
United StatesWhat I'm looking for
I am an experienced candidate well-versed in the hospitality industry, with a proven track record of delivering exceptional customer service that has resulted in repeat customers and increased revenue for the restaurants I have worked with. My strong organizational and time management skills allow me to work efficiently in fast-paced environments while handling multiple tasks simultaneously.
Throughout my career, I have demonstrated excellent communication, interpersonal, and problem-solving skills. I am committed to delivering an outstanding dining experience to each and every customer. My experience as a Server at Longhorn Steakhouse has honed my ability to anticipate customer needs and respond promptly, ensuring a positive experience from the first interaction.
In addition to my restaurant experience, I have served as a Motivator/Coach, where I organized camps and activities, keeping kids focused and engaged. My background in training new servers has equipped me with the knowledge to mentor others effectively, enhancing team performance and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Server
Longhorn Steakhouse
Jul 2011 - Present (13 years 11 months)
Provided excellent customer service by anticipating needs and responding promptly to requests. Greeted and accommodated guests, building positive experience from first interaction.
Motivator/Coach
Chapman's Champs
Mar 2021 - Aug 2023 (2 years 5 months)
Kept kids focused and put together camps and activities. Organized classes and their content, including finding suitable locations.
Server Trainer
Texas Roadhouse
Jun 2008 - Jul 2011 (3 years 1 month)
Mentored new employees by providing guidance on proper etiquette when interacting with customers. Demonstrated a deep knowledge of restaurant operations, menu items, pricing, and customer service techniques.
Interior and Exterior Painting
Lowe's Family Painting
May 2008 - Aug 2010 (2 years 3 months)
Applied a variety of finishes to interior surfaces including walls, ceilings, trim and doors using brush, roller or sprayer techniques. Managed maintenance projects such as painting, landscaping, and repairs, ensuring adherence to quality standards.
Mower Operator
Joe's Mowing Service
Apr 2005 - Aug 2007 (2 years 4 months)
Operated a variety of mowing equipment, including zero-turn and riding mowers, to cut grass on commercial properties. Demonstrated excellent attention to detail in ensuring that all areas were properly groomed according to customer specifications.
Education
Degrees, certifications, and relevant coursework
Allen County Community College
Associate in Arts (A.A.), Applied Psychology
Completed an Associate in Arts degree with a focus on Applied Psychology. Gained foundational knowledge in psychological principles and their practical applications.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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