Open to opportunities

Rachel Eusebio

@racheleusebio

Message

I manage customer operations, client coordination, sales support, and service issue resolution.

United States

Message

What I'm looking for

I'm looking for opportunities where I can use my customer service, sales, management, and client coordination experience while learning new skills and growing professionally.

I've supported customer operations for Telstra through TeleTech, handling inquiries, escalations, and complaints for internet and phone services while resolving complex issues and maintaining service quality.

At Spirit Halloween, I managed daily store operations, staff, inventory, merchandising, sales goals, and seasonal standards. I've also supported restaurant operations at SSP America as an assistant manager and barista.

More recently, I've provided virtual assistant, sales, and client coordination support for Zerva Sourcing and Anti-Aging Centers of CT & Hello Hydration of New Jersey, managing outreach, scheduling, records, follow-ups, and client communications.

Experience

Work history, roles, and key accomplishments

Customer Service/Complaints Manager

Teletech

Dec 2016 - Oct 2018 (1 year 10 months)

Handled customer inquiries, escalations, and complaints for Telstra internet and phone services. Resolved complex issues, managed difficult customer interactions, and ensured timely solutions while maintaining high standards of customer satisfaction and service quality.

Customer Service Complaint Resolution Escalation Management Telstra