Rachel Banik

Provided multilingual customer support in Czech, Slovak, and English via email, chat, and phone. Handled inquiries related to orders, deliveries, returns, product information, refunds, replacements, and order adjustments.

Provided technical customer support to diabetes patients by phone and email. Troubleshot device-related issues and arranged product replacements.

Supported customers in Czech and Slovak markets via phone, email, and chat. Provided technical and product-related assistance and resolved customer issues.

Supported clients in Czech and Slovak. Handled grant applications and crisis communication.

Managed customer and dropshipper communication. Resolved product- and order-related issues.

Managed communication with patients and healthcare professionals. Coordinated patient-related communication in a remote healthcare environment.

Handled customer orders, refunds, and customer communication.

Handled customer calls, emails, and chat support. Provided translation and proofreading in Czech, Slovak, and English.

Processed invoices and handled customer communication.

Managed high-volume customer account queries. Resolved discrepancies with suppliers.

Completed an Engineer in Agriculture degree from the Slovak University of Agriculture in Nitra from 1998 to 2003.