Praveen Kathi
@praveenkathi
Dedicated Technical Support Advisor with strong leadership and customer service skills.
PortugalWhat I'm looking for
I am a highly motivated Technical Support Advisor with extensive experience in providing exceptional customer service and support. My career spans over a decade, during which I have honed my skills in managing customer inquiries, resolving complaints, and leading teams to achieve performance targets. I thrive in fast-paced environments, consistently delivering timely and accurate advice to clients and team members alike.
In my recent role at Teleperformance, I worked with the healthcare product Omnipod, where I successfully handled customer complaints and provided effective solutions. My previous experiences at Sitel and Avontix Private Limited further solidified my ability to lead teams and ensure customer satisfaction. I pride myself on my ability to motivate others and maintain high standards of service, always striving for continuous improvement in best practices.
Experience
Work history, roles, and key accomplishments
Technical Support Advisor
Teleperformance
Jul 2023 - Aug 2024 (1 year 1 month)
Worked for the healthcare product Omnipod from Insulet, handling complaints via calls from customers and providing appropriate solutions. Followed up to resolve any issues for customers, sent emails, and provided support and service information.
English Customer Advisor
Sitel
Jun 2022 - Jun 2023 (1 year)
Handled customer enquiries in the Airbnb Claims Department, answering queries and questions in person and via email. Provided support and service information to customers and processed claim payments.
Technical Support & Team Leader
Avontix Private Limited
Oct 2017 - Dec 2019 (2 years 2 months)
Provided outstanding customer service and guaranteed customer satisfaction regarding Medical Health Records. Advised and educated clients on claims and concerns, maintaining records of customer interaction and transactions.
Customer Support & Senior Quality Controller
Saince Technology Services
Sep 2015 - Oct 2017 (2 years 1 month)
Functioned as a Customer Support Advisor and Quality Controller for a Medical Health Product, providing fast and friendly customer service. Answered incoming calls on a multi-phone line and responded to public inquiries.
Customer Support
CBAY Systems
Mar 2012 - Aug 2015 (3 years 5 months)
Provided accurate and appropriate information in response to customer inquiries, managing high call volume and meeting performance benchmarks. Interfaced with other departments to provide optimal solutions for customers.
Medical Transcriptor
Elico Private Limited
Nov 2009 - Mar 2012 (2 years 4 months)
Transcribed Medical Health Records and was trained on quality, directly uploading files to clients. Maintained a consistent quality level of 98.5%.
Education
Degrees, certifications, and relevant coursework
William Carey University
Bachelor of Commerce, Commerce
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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