DV

Open to opportunities

David Vilaça

@davidvilaa

Multilingual customer support specialist troubleshooting technical issues and delivering 98% CSAT across chat, email, and phone.

What I'm looking for

I’m seeking a fully remote role in customer support or customer success where I can resolve complex issues, troubleshoot confidently, and help improve customer experiences—while working in a fast-paced, international team.

I’m a Customer Support Specialist with experience supporting Google products through Telus Digital, delivering bilingual service (EN/PT) via chat, email, and phone. I handle 50+ customer interactions daily while maintaining a 98% CSAT score, and I’m known for resolving issues through strong technical troubleshooting and clear communication.

I also bring quality and operational rigor from Quality Control Specialist work at CEVA Logistics, where I ensured shipment accuracy and compliance, identified and corrected operational errors, and supported efficiency improvements. I enjoy collaborating with cross-functional teams to improve processes and reduce repeat issues.

Before that, I built a solid foundation in Warehouse & Logistics Roles (order processing, picking, packing, and shipping) and as a Production Assistant at Prozis (operated machinery and ensured product quality). I’m now seeking a fully remote role in customer support or customer success, where I can combine empathy, problem-solving, and speed in fast-paced environments.

Experience

Work history, roles, and key accomplishments

GD

Current

Customer Support Specialist

Current

Google (Telus Digital)

Jan 2024 - Present (2 years 5 months)

Provided bilingual support (EN/PT) via chat, email, and phone, handling 50+ customer interactions daily while maintaining a 98% CSAT score. Troubleshot technical issues, escalated complex cases, and collaborated with cross-functional teams to improve processes.

Customer Support Technical Troubleshooting Chat Support Email Support Phone Support Multilingual Support Process Improvement

CL

Quality Control Specialist

Ceva Logistics

Jan 2024 - Jan 2024 (0 months)

Ensured shipment accuracy and compliance by identifying and correcting operational errors. Supported efficiency improvements through improved quality checks.

Quality Control Logistics & Compliance Operational Error Correction Process Improvement Data Verification

WR

Warehouse & Logistics

Warehouse & Logistics Roles

Jan 2020 - Jan 2023 (3 years)

Managed order processing, picking, packing, and shipping in fast-paced operations while maintaining high accuracy. Supported day-to-day logistics workflows to keep orders moving efficiently.

Order Processing Pick Shipping Logistics Operations Inventory Accuracy Fast Paced Fulfillment Teamwork

PR

Production Assistant

Prozis

Jan 2019 - Jan 2019 (0 months)

Operated machinery and ensured product quality as part of production activities. Performed routine checks to support consistent output.

Machinery Operation Production Support Manufacturing Support Quality Assurance Workplace Safety Attention To Detail Team Collaboration

Education

Degrees, certifications, and relevant coursework

HD

High School Diploma

High School Diploma, Sports Management Support Technician

Earned a High School Diploma with a focus on Sports Management Support Technician studies.

Tech stack

Software and tools used professionally

iCloud

Score

Remote

Availability

Open to opportunities

Location

Portugal

Authorized to work in

Job categories

Customer Support Specialist Customer Success Customer Support Customer Service Specialist Customer Care Specialist Client Support Specialist Customer Support Representative Senior Customer Support Specialist Customer Support Expert

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