Rachel Alarcon
@rachelalarcon
Customer service and virtual assistant focused on precise, efficient support and fast adoption of new software.
PhilippinesWhat I'm looking for
I’m an adaptable customer service professional dedicated to delivering efficient, high-accuracy support. I pride myself on quickly mastering new software and taking a proactive approach to solving problems, with a strong focus on precision and continuous growth.
Across healthcare and retail-related support roles, I help streamline operations so others can focus on the bigger picture. I bring clear communication, collaboration, and a multitasking mindset to keep service reliable, responsive, and accurate.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teletech
Nov 2018 - Apr 2020 (1 year 5 months)
Provided customer service for the Sears account, handling inquiries and supporting customers with clear communication and proactive problem-solving.
Customer Service Representative
Panasiatic Solution
Feb 2016 - Nov 2017 (1 year 9 months)
Served as a customer service representative, assisting customers and maintaining accurate, responsive support through strong interpersonal and organizational skills.
Education
Degrees, certifications, and relevant coursework
Technology Foundation Organizational Skills Institute
NC4, Computer programming
2015 - 2016
Activities and societies: Learning & adaptability; multitasking skills; organizational skills.
Completed an NC4 program focused on computer programming, with training emphasizing learning & adaptability and multitasking skills.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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