Oluwakemi Awolaja

I am a results-driven Customer Service Representative with a proven track record of delivering exceptional support across multiple communication channels. My experience includes resolving customer inquiries and issues, achieving a customer satisfaction rating of 95%, and consistently meeting or exceeding performance goals, including an average response time of under 3 minutes. I am proficient in using CRM systems and troubleshooting problems, which allows me to maintain positive customer relationships that foster loyalty and drive repeat business.

In my recent role at Profunda Web3 Academy, I provided multichannel support to over 100 customers daily, achieving a first-contact resolution rate of 85% and reducing escalation cases by 20%. My efforts in onboarding new customers contributed to a 30% increase in retention rates. Additionally, my experience as an Administrative Assistant at Elite Global AI further honed my skills in managing customer complaints efficiently, resulting in a 95% resolution rate within the first 24 hours. I am committed to continuous improvement and collaboration, which has led to enhanced customer feedback scores and streamlined processes.