Oluwakemi Awolaja
@oluwakemiawolaja
I’m a Virtual Assistant skilled in lead generation, cold email outreach, and video editing, using AI tools to streamline operations and boost results.
What I'm looking for
I’m a results-driven Virtual Assistant with a strong focus on lead generation, cold email outreach, and video editing. My career is built around helping businesses grow by connecting them with the right audience and streamlining their operations using smart systems and AI tools.
I’ve worked on building targeted prospect lists, crafting personalized outreach campaigns, and optimizing messaging to improve response rates and conversions. I understand that effective outreach isn’t just about sending emails—it’s about strategy, timing, and relevance. Alongside this, I support content creation through video editing, helping brands communicate their message clearly and professionally across platforms.
I’m highly organized, detail-oriented, and comfortable working in fast-paced, remote environments. I take pride in creating efficient workflows, managing multiple tasks, and delivering consistent results without constant supervision.
My interests lie in supporting executives and teams through efficient virtual assistance, streamlining workflows, and improving daily operations. I enjoy using productivity tools and AI to stay organized, manage tasks effectively, and solve problems quickly. I’m particularly passionate about working with forward-thinking companies where I can contribute to smooth operations, reliable support, and long-term growth.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Elite Global AI
Oct 2023 - Oct 2023 (0 months)
Managed customer complaints with a 95% resolution rate within 24 hours. Conducted follow-up calls to improve customer feedback scores by 15%. Processed orders and collaborated with teams to enhance response times by 10%.
Customer Service Representative
Profunda Web3 Academy
Nov 2023 - Sep 2023 (-1 years 10 months)
Provided multichannel support to over 100 customers daily, achieving a customer satisfaction score of 95%. Resolved inquiries and complaints with an 85% first-contact resolution rate and reduced escalations by 20%. Assisted in onboarding and troubleshooting, leading to a 30% increase in customer retention.
Education
Degrees, certifications, and relevant coursework
Lagos State Polytechnic
Higher National Diploma, Environmental Biology
2020 - 2022
Completed a Higher National Diploma in Science Laboratory Technology with a focus on environmental biology, gaining practical skills and theoretical knowledge in the field.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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