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Oluwakemi  AwolajaOA
Looking for a job

Oluwakemi Awolaja

@oluwakemiawolaja

I’m a Virtual Assistant skilled in lead generation, cold email outreach, and video editing, using AI tools to streamline operations and boost results.

Nigeria
Message

What I'm looking for

I am seeking a role that values customer satisfaction and offers growth opportunities.

I’m a results-driven Virtual Assistant with a strong focus on lead generation, cold email outreach, and video editing. My career is built around helping businesses grow by connecting them with the right audience and streamlining their operations using smart systems and AI tools.

I’ve worked on building targeted prospect lists, crafting personalized outreach campaigns, and optimizing messaging to improve response rates and conversions. I understand that effective outreach isn’t just about sending emails—it’s about strategy, timing, and relevance. Alongside this, I support content creation through video editing, helping brands communicate their message clearly and professionally across platforms.

I’m highly organized, detail-oriented, and comfortable working in fast-paced, remote environments. I take pride in creating efficient workflows, managing multiple tasks, and delivering consistent results without constant supervision.

My interests lie in supporting executives and teams through efficient virtual assistance, streamlining workflows, and improving daily operations. I enjoy using productivity tools and AI to stay organized, manage tasks effectively, and solve problems quickly. I’m particularly passionate about working with forward-thinking companies where I can contribute to smooth operations, reliable support, and long-term growth.

Experience

Work history, roles, and key accomplishments

PA

Customer Service Representative

Profunda Web3 Academy

Nov 2023 - Sep 2023 (-1 years 10 months)

Provided multichannel support to over 100 customers daily, achieving a customer satisfaction score of 95%. Resolved inquiries and complaints with an 85% first-contact resolution rate and reduced escalations by 20%. Assisted in onboarding and troubleshooting, leading to a 30% increase in customer retention.

Education

Degrees, certifications, and relevant coursework

LP

Lagos State Polytechnic

Higher National Diploma, Environmental Biology

2020 - 2022

Completed a Higher National Diploma in Science Laboratory Technology with a focus on environmental biology, gaining practical skills and theoretical knowledge in the field.

Tech stack

Software and tools used professionally

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