Open to opportunities

Racheal Ajuwon

@rachealajuwon

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Customer-focused virtual assistant and support specialist delivering accurate, efficient administrative solutions.

Nigeria

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What I'm looking for

I seek a role where I can provide high-quality virtual assistance and customer support, improve processes, and grow into greater operational or project coordination responsibilities within a collaborative, customer-centric team.

I am a dedicated virtual assistant and customer support professional with hands-on experience in telemarketing, administrative support, and quality control. I consistently deliver high-quality support via chat, email, phone, and VoIP, improve processes, and manage executive calendars and client portfolios to boost satisfaction.

My achievements include improving lead quality and conversion rates in telemarketing, reducing scheduling conflicts and retrieval times through process improvements, and implementing document-management and QA procedures that raised efficiency and compliance. I bring strong communication, technical troubleshooting, CRM familiarity, and a commitment to excellent customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Telemarketing Specialist

Current

Pjek Enterprises

Sep 2025 - Present (1 month)

Handle 80–100 outbound cold calls daily and average 8–10 qualified lead transfers per day to a partnered life insurance company, contributing to daily policy conversions and achieving a 30% early transfer-to-sale conversion rate.

Cold Calling Lead Qualification CRM VoIP Sales Support Data Entry

Current

Virtual Assistant

Current

Oyumes Automobile

Nov 2024 - Present (11 months)

Managed executive calendars, travel, and client correspondence, reducing scheduling conflicts by 30% and boosting client satisfaction by 25% while ensuring 100% accuracy in documentation and data tasks.

Calendar Management document preparation Data Entry Process Improvement CRM MS Office Research

Administrative Assistant

Springberry Capital Consult

Jun 2023 - Oct 2023 (4 months)

Served as first point of contact and managed financial documents and client records, improving client onboarding processes and driving a 15% increase in customer satisfaction while reducing processing time via a new document system.

Document Management & Compliance Onboarding MS Office Confidentiality Process Optimization

Quality Control Intern

Banarly Group of Companies

May 2021 - Oct 2021 (5 months)

Calibrated and maintained lab equipment, analyzed 150+ samples weekly, inspected 200+ raw material deliveries, and authored SOPs that reduced errors by 25% and increased lab efficiency during audits.