Racheal Ajuwon
@rachealajuwon
Customer-focused virtual assistant and support specialist delivering accurate, efficient administrative solutions.
What I'm looking for
I am a dedicated virtual assistant and customer support professional with hands-on experience in telemarketing, administrative support, and quality control. I consistently deliver high-quality support via chat, email, phone, and VoIP, improve processes, and manage executive calendars and client portfolios to boost satisfaction.
My achievements include improving lead quality and conversion rates in telemarketing, reducing scheduling conflicts and retrieval times through process improvements, and implementing document-management and QA procedures that raised efficiency and compliance. I bring strong communication, technical troubleshooting, CRM familiarity, and a commitment to excellent customer experiences.
Experience
Work history, roles, and key accomplishments
Telemarketing Specialist
Pjek Enterprises
Sep 2025 - Present (1 month)
Handle 80–100 outbound cold calls daily and average 8–10 qualified lead transfers per day to a partnered life insurance company, contributing to daily policy conversions and achieving a 30% early transfer-to-sale conversion rate.
Virtual Assistant
Oyumes Automobile
Nov 2024 - Present (11 months)
Managed executive calendars, travel, and client correspondence, reducing scheduling conflicts by 30% and boosting client satisfaction by 25% while ensuring 100% accuracy in documentation and data tasks.
Administrative Assistant
Springberry Capital Consult
Jun 2023 - Oct 2023 (4 months)
Served as first point of contact and managed financial documents and client records, improving client onboarding processes and driving a 15% increase in customer satisfaction while reducing processing time via a new document system.
Quality Control Intern
Banarly Group of Companies
May 2021 - Oct 2021 (5 months)
Calibrated and maintained lab equipment, analyzed 150+ samples weekly, inspected 200+ raw material deliveries, and authored SOPs that reduced errors by 25% and increased lab efficiency during audits.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Science, Fisheries
2017 - 2022
Grade: Second Class Upper
Completed a Bachelor of Science in Fisheries with a Second Class Upper, focusing on fisheries science and related practical laboratory work.
Availability
Location
Authorized to work in
Job categories
Skills
Interested in hiring Racheal?
You can contact Racheal and 90k+ other talented remote workers on Himalayas.
Message RachealFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
