Racheal Adekunle

I’m a customer-focused professional who thrives in dynamic environments, bringing strong analytical problem-solving, creativity, and clear communication to every interaction. As a Customer Experience Representative at FiberOne Broadband Limited, I handle high volumes of customer conversations with patience and empathy.

I improved customer satisfaction by 90% through targeted follow-up and personalized engagement, while consistently working toward and exceeding win-back targets. I prioritize, escalate, and close tickets while adhering to service level agreements (SLAs) to ensure quick resolution and stronger customer retention.

As a Virtual Assistant (freelancer/remote), I provide dependable administrative support to small business owners by managing calendars, scheduling meetings, and organizing travel arrangements. I also deliver customer support via email and chat using tools like Google Workspace, Microsoft Office, Trello, Calendly, and Canva, maintaining a 95% satisfaction rate.

My background also includes consulting and research that sharpen my attention to detail and results-driven mindset. Through H20 Data Analytics Services, I research and create thesis/proposal/seminar reports with strong citations, and I previously worked as a Research Assistant performing DNA extraction (Doyle and Doyle), electrophoresis, PCR analysis, and DNA quantification using a UV spectrophotometer (Nanodrop).