Open to opportunities

Godwin Ehapa

@godwinehapa

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Certified Virtual Assistant and customer service professional driving operational efficiency.

Nigeria

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What I'm looking for

I seek a role leveraging virtual assistance, customer support, and process improvement where I can drive operational efficiency, support teams, and contribute measurable improvements in service delivery.

I am a Certified Virtual Assistant and Customer Service Professional with over eight years of experience across customer support, outbound sales, administration, and laboratory operations.

I have a strong record managing high-volume customer interactions, improving service delivery, and supporting business operations through accurate data entry, process compliance, and quality control.

In supervisory and customer-facing roles I delegated tasks to improve team productivity, generated and converted sales leads, and maintained compliance with data protection and institutional standards.

I hold advanced qualifications in Environmental & Petroleum Technology, professional certifications in virtual assistance, QA/QC, supply chain and warehouse management, and I seek roles where I can apply process improvement and virtual operations expertise to deliver measurable results.

Experience

Work history, roles, and key accomplishments

Supervisor

Privilege International School

Aug 2023 - Jan 2024 (5 months)

Supervised and coordinated daily staff activities, ensuring 100% compliance with institutional policies and improving team productivity through task delegation and operational improvements.

Team Leadership Operations Management Compliance Policies Task Delegation Performance Monitoring Process Improvement

Customer Service Representative

Ison Xperience Ltd

Apr 2014 - Apr 2016 (2 years)

Handled high-volume inbound and outbound customer interactions, resolved complaints to improve satisfaction scores, and generated sales leads through persuasive communication and accurate record-keeping.

Customer Service Outbound Sales Phone Support Lead Generation Upselling

Assistant Laboratory Technologist

Federal College of Chemical and Leather Research

Jul 2012 - Jul 2013 (1 year)

Assisted with sample preparation, equipment calibration, and laboratory testing while maintaining accurate documentation and ensuring adherence to safety and quality standards.

Equipment Calibration Laboratory Testing Documentation Quality Control Safety Compliance SOPs

Counsellor

District Hospital Udi

Oct 2007 - Feb 2008 (4 months)

Provided one-on-one pre- and post-test counselling for individuals living with HIV, supporting treatment adherence and delivering clear information and emotional support.

Counselling Patient Education Emotional Support Confidentiality Communication