Rachael Young Sing

Serves as the initial point of contact for the organization, handling specialty scheduling for GI and Oncology clinics, general PCP/pediatrics scheduling, and answering inbound calls. Acts as a liaison between patients and their care team, updating patient information and routing calls to appropriate departments.

Handled outbound calls, data tracking and logging, and researched and located providers or health facilities. Updated demographic and contact information, facilitated contact between insurance companies and health providers, and scheduled chart retrievals.

Served as the initial point of contact for the organization, answering inbound calls and scheduling patient appointments. Sent emails and messages to providers and nurses, cancelled and rescheduled appointments, updated patient information, and routed patients to specialty departments.

Created pages for a website for the Staying Sharp project, reviewed pages for errors, and transferred information from pages to relevant folders.

Entered and updated supplier, vendor, and product information into the company's database system, ensuring timely and accurate record maintenance. Processed invoices for local and foreign goods, facilitated inter-store transfers, and adjusted inventory records for returned items.

Managed the accurate entry and maintenance of invoices, ensuring the integrity of the suppliers/customers database. Balanced sales figures and facilitated the processing of financial transactions, including deposits and various payment forms.

Developed comprehensive business and marketing strategies to cultivate a robust client base and ensure customer satisfaction through personalized service. Managed all financial operations, including budgeting, expense tracking, and creating detailed orders to maintain fiscal responsibility and operational efficiency.

Managed a multifaceted reception desk, efficiently routing calls and scheduling appointments to optimize office workflow. Maintained an up-to-date patient database and handled purchasing of inventory, ensuring seamless operational efficiency while also managing clerical tasks and financial transactions.

Served as the initial point of contact, managing sales inquiries and providing customer support over the phone. Handled invoicing, collected payments, and conducted inventory checks to maintain accurate financial and stock records.

Provided comprehensive administrative support, including liaising with suppliers, managing clerical tasks, processing orders, and handling bill payments and bookkeeping.

Managed customer reservations and ticket issuance efficiently, ensuring accurate collection and recording of funds. Maintained and balanced daily sales reports, demonstrating attention to detail and adherence to financial procedures.

Bachelor of Science degree in Psychology from the College of Science Technology and Applied Arts of Trinidad & Tobago, completed in 2014.

Completed secondary education at Zenith Educational Institute in 2003.

Completed secondary education at El Dorado Senior Comprehensive School in 2002.