Open to opportunities

Tiana Bass

@tianabass

Message

Medical administrative professional specializing in patient access, scheduling, and EMR support.

United States

Message

What I'm looking for

I’m looking for a healthcare team where I can own patient access workflows, scheduling, and EMR accuracy—supporting patients remotely and in person with empathy, speed, and strong organization.

I’m a detail-oriented and compassionate Medical Administrative Professional with over 5 years of experience supporting patient access, remote administrative operations, front desk workflows, and clinical coordination in fast-paced healthcare environments.

I’m skilled in EMR systems—especially Epic—insurance verification, appointment scheduling, remote patient support, and high-volume data entry, while delivering exceptional customer service across multi-specialty practices.

In my recent roles, I handled incoming calls, maintained daily calendars, processed payments, and coordinated radiology and lab services by working closely with clinical teams while protecting confidential patient information.

I bring a steady, organized approach to intake, medical records, and billing updates, with experience across Orthopedics, General Surgery, Vascular Surgery, and multiple provider workflows.

Experience

Work history, roles, and key accomplishments

Receptionist

Alpha School of Massage

Apr 2025 - Oct 2025 (6 months)

Answered incoming calls professionally and directed inquiries to appropriate staff, providing accurate information to clients in person and by phone. Scheduled appointments, managed daily calendars, processed payments, and completed data entry and filing support.

Phone Communication Customer Service Appointment Scheduling Data Entry Payment Processing Client intake

Remote Patient Access Representative

University of South Florida

May 2022 - Nov 2024 (2 years 6 months)

Provided remote scheduling and patient support across Orthopedics, General Surgery, and Vascular Surgery departments. Verified insurance, collected copays, updated patient data in Epic EMR, and coordinated radiology and lab services with clinical teams.

Epic EMR Insurance Verification Appointment Scheduling Medical Records Radiology Coordination Data Entry

Remote Medical Receptionist

Choice Medical Group

Jan 2020 - Apr 2022 (2 years 3 months)

Managed multi-provider patient scheduling and inbound calls, and supported remote administrative workflows. Updated billing records and patient charts, performed patient intake, and supported state registry setup and MMJ documentation while maintaining confidential electronic records.

Patient Intake Multi Line Phone Systems Scheduling Patient Billing Records Medical Records Management State Registry Support Confidentiality

Medical Assistant

Shiloh Medical Group

May 2019 - Aug 2019 (3 months)

Entered patient demographics and medical history into EMR and completed lab specimen collection with requisitions for testing. Prepared exam rooms and assisted physicians during procedures.

Specimen Collection Lab Requisitions Exam Room Prep Medical Records

Medical Assistant

Tetra Health Care

Aug 2018 - Apr 2019 (8 months)

Handled front desk check-in/check-out, processed payments, and scheduled follow-ups using EHR. Managed inbound and outbound calls and maintained accurate patient record keeping with administrative support tools.

Check In Processes Payment Processing EHR Appointment Scheduling Phone Communication Medical Records Microsoft Office Excel