Open to opportunities

Danielle george

@daniellegeorge

Patient Access Specialist III delivering precise scheduling, prior authorizations, and EMR accuracy with empathetic customer service.

United States

Message

What I'm looking for

I’m looking for a patient access or healthcare administration role where I can own scheduling, prior authorizations, and EMR accuracy, handle high call volumes with empathy, and support smooth insurance and appointment coordination in a team-focused environment.

I’m a Patient Access Specialist III focused on patient scheduling, prior authorization, and maintaining accurate electronic medical records (EMR). In a fast-paced healthcare environment, I coordinate MRI appointments, referrals, and insurance authorizations while keeping patient communication clear, calm, and respectful.

I bring strong operational efficiency to every interaction—answering high call volumes, resolving patient inquiries, and addressing billing discrepancies with precision and empathy. I also manage intake and administrative workflows such as medical records, accounts payable, billing/collections, clinical logs, charts, and faxing.

Before my current focus, I supported multi-team operations as an Office Administrator, managing daily phone handling, professional correspondence, calendars, and sensitive confidential information with HIPAA compliance. I also handled insurance verification and patient payments, and I previously delivered high-volume remote customer service, keeping meticulous CRM records while resolving complex issues.

Across my roles, I’ve built a reputation for attention to detail, confidentiality, and continuous improvement. I’m energized by work that combines patient-centered service with accurate documentation, clear scheduling, and reliable coordination across providers and insurance requirements.

Experience

Work history, roles, and key accomplishments

Current

Business Office Clerk

Current

Optum Peak Endoscopy Center

May 2026 - Present (2 months)

Schedule procedures and complete patient intake, including pre-registration and coordination with physician offices. Handle phones and support office administration tasks such as medical records, accounts payable, billing/collections, clinical logs, charts, and faxing.

Patient Scheduling Pre Registration Medical Records Accounts Payable Billing Charts Fax EMR

Patient Access Specialist III

Colorado Springs Neurological Associates

Dec 2025 - May 2026 (5 months)

Schedule MRI appointments and obtain required authorizations for medical procedures. Resolve patient inquiries related to appointments, insurance coverage, and billing discrepancies.

Patient Query Resolution

Patient Access Representative

Colorado Springs Neurological Associates

Jul 2025 - Dec 2025 (5 months)

Greet and check in patients, collect demographic and insurance information, and schedule appointments with healthcare providers. Verify insurance coverage, obtain authorizations, resolve patient concerns, maintain EMR accuracy, and assist with referrals coordination.

Patient Check In Appointment Scheduling Prior Authorizations Patient Query Resolution Referral Coordination

Office Administrator

Nexus Counseling Services

Mar 2025 - Jun 2025 (3 months)

Manage daily office operations including phone handling, professional email correspondence, and visitor reception. Schedule and maintain calendars, verify patient insurance information, process patient payments, and handle sensitive information in compliance with HIPAA.

Correspondence Calendar Management HIPAA compliance Insurance Verification Financial Record Keeping Administrative Operations

Customer Service Representative

GetInsured

Sep 2024 - Mar 2025 (6 months)

Provide customer support by handling inbound calls and emails, resolving inquiries and issues, and maintaining high performance for response time and resolution. Use product knowledge and CRM records to troubleshoot technical problems, support online orders, and investigate complex complaints.

Inbound Calls Customer Service Issue Resolution Product Knowledge Complaint Investigation Troubleshooting Technical Support Customer Satisfaction

Administrative Assistant

Envirotech Drilling Services

Oct 2023 - Jun 2024 (8 months)

Prepare and manage well and P&A reports, supporting operational needs with research and accurate data entry. Handle accounts payable, coordinate travel arrangements, maintain records, and complete administrative and financial tasks using accounting and productivity tools.

Well and P&A Reporting Data Entry Accounts Payable Travel Arrangements Quickbooks Microsoft Office Word Excel PowerPoint Outlook Record keeping

Administration Assistant Human Resources

Star Engineering Inc

Jan 2012 - Jan 2014 (2 years)

Support CEO and engineering teams with scheduling for meetings and appointments, plus receptionist duties including phone answering and visitor direction. Provide administrative support for HR, manage travel arrangements, improve office efficiency with digital filing, and handle clerical, invoice, and payroll-related tasks.

Scheduling Receptionist Duties Visitor Direction HR Administrative Support Travel Arrangements Clerical Support Invoice Processing Data Entry

Front Desk Coordinator/Receptionist

Atascocita Family Medicine

Jan 2010 - Jan 2011 (1 year)

Manage front-desk operations including incoming calls, patient greeting, appointment scheduling, and directing visitors. Handle medical coding and billing support, verify insurance information, maintain patient records, and resolve patient issues while documenting and processing medical forms and histories.

Medical Coding Billing Support Insurance Verification Appointment Scheduling Phone Reception Patient Greeting Patient Records Updates Medical History and Form Processing