Rachael Olagoke
@rachaelolagoke
I resolve complex client issues, strengthen retention, and improve remote support operations.
NigeriaWhat I'm looking for
At Doos Corporation, I support a team handling more than 1,100 client tickets each week, owning escalations and complex Salesforce service-order work through resolution. I introduced quality checkpoints that catch workflow errors before they reach clients while keeping service records audit-ready.
I've also supported patients and families at Sevoca Nursing and Care and led member experience at 989 Workspaces. Across remote customer support, onboarding, complaint resolution, scheduling, and account relationships, I bring calm communication and disciplined documentation.
Experience
Work history, roles, and key accomplishments
Sales Support / Senior Customer Service Representative
Doos Corporation
Nov 2023 - Present (2 years 11 months)
Supports a team handling over 1,100 client support tickets weekly, owning complex Salesforce service-order work and escalations. Introduced quality assurance checkpoints and maintains client relationships to ensure retention.
Customer Service Representative
Sevoca Nursing and Care
Dec 2021 - Apr 2023 (1 year 4 months)
Served as first point of contact for patients, relatives, and care staff, handling inquiries and complaints. Coordinated care schedules and maintained records in line with UK data protection and safeguarding standards.
Community Manager / Customer Experience Associate
989 Workspaces
Mar 2019 - Nov 2021 (2 years 8 months)
Primary point of contact for members of a coworking network, handling bookings, inquiries, and renewals. Onboarded new members, managed community engagement, and analyzed feedback to improve retention.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Bachelor of Science, Political Science
2014 - 2019
Earned a Bachelor of Science in Political Science from the University of Nigeria, Nsukka, from 2014 to 2019.
ALX
Virtual Assistant Certification, Virtual Assistant
Completed a Virtual Assistant Certification through ALX.
ALX
Business Analysis, Business Analysis
Completed Business Analysis training through ALX.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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