QUQueeneth Ugah
@queeneth
Customer Support Specialist | Salesforce CRM | Client Success | Remote Support
NigeriaWhat I'm looking for
I am a Customer Support and Client Success professional with over eight years' experience delivering high-quality customer experiences, resolving complex issues, and improving service delivery. I have hands-on experience using Salesforce CRM, remote communication tools, and cross-functional collaboration to boost satisfaction and retention, including contributing to a 15% increase in customer satisfaction at Airtel Nigeria.
I bring proven call-centre and customer-relations expertise from roles at Airtel Nigeria, SAF Furniture, and the Nigeria Investment Promotion Commission, plus formal training in customer service, call-centre operations, and public speaking. I am target-driven, detail-oriented, and committed to clear stakeholder communication and continuous service improvement.
Experience
Work history, roles, and key accomplishments
Customer Relationship Officer
Airtel Nigeria
May 2021 - Mar 2024 (2 years 10 months)
Managed high-volume customer inquiries across phone and digital channels, resolved complex complaints and escalations, and contributed to a 15% increase in customer satisfaction through improved service delivery.
Customer Service Representative
SAF Furniture
Mar 2017 - Feb 2020 (2 years 11 months)
Handled customer inquiries, complaints, and order processing while maintaining detailed interaction records and supporting sales through effective customer engagement.
SERVICOM Officer
Nigeria Investment Promotion Commission
Nov 2015 - Oct 2016 (11 months)
Coordinated meetings and workshops, maintained administrative records and office supplies, and professionally handled visitor inquiries to support service delivery and stakeholder communication.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Nigeria, Nsukka
Bachelor of Arts, History & International Studies
Earned a Bachelor of Arts in History & International Studies with coursework including English-related studies.
UAUniversity of Abuja
Postgraduate Diploma, Public Administration
Completed a Postgraduate Diploma in Public Administration focused on administrative and public service competencies.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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