Open to opportunities

Milcah Jagboro

@milcahjagboro

Message

I resolve client inquiries and drive retention across phone, email, and chat support.

Nigeria

Message

What I'm looking for

I'm looking for a client success or customer support role where I can resolve account and billing inquiries, strengthen retention, use CRM tools, and contribute reliably in a remote or collaborative team environment.

At The Elevation Church, I handled high-volume phone, email, and chat inquiries, maintained engagement records, and drove proactive outreach that contributed to a 70% guest retention rate. I also processed vendor payments, reconciled invoices, and led daily team activities while working remotely.

I've supported HMO account and billing inquiries at Cecy Health Consult Limited, reduced service cancellations through retention strategies, and built strong communication skills through tutoring and community customer engagement work. I'm currently completing CRM training to support fast onboarding to Salesforce, Zoho, and similar platforms.

Experience

Work history, roles, and key accomplishments

Baking & Culinary Tutor

Whistles Children's School & Ford Edison School

Jan 2023 - Dec 2025 (2 years 11 months)

Delivered hands-on instruction and feedback to students, strengthening communication, coaching, and adaptability skills transferable to client-facing support.

Teaching Communication Skills Coaching Communication Adaptability

Guest Engagement & Customer Retention Officer

The Elevation Church

Apr 2018 - Jul 2022 (4 years 3 months)

Managed high-volume inbound and outbound calls, email, and chat, resolving guest inquiries and escalating complex issues. Maintained real-time guest records and drove proactive retention outreach, contributing to a 70% retention rate.

Phone Support Email Support Chat CRM Customer Retention De escalation Vendor Payments Team Leadership Remote Work

Administrative Officer

Cecy Health Consult Limited

Jan 2014 - Dec 2015 (1 year 11 months)

Managed day-to-day client and staff inquiries, including HMO account and billing questions, and directed time-sensitive requests. Applied client retention strategies for HMO accounts, reducing service cancellation rates.

client support HMO Account Management Administrative Operations Budget Management