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Rachael HauschildRH
Open to opportunities

Rachael Hauschild

@rachaelhauschild

I coordinate growth enablement and departmental trainings programs, leading teams to improve workflow and results.

United States
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What I'm looking for

I’m looking for a role where I can enable growth through team coordination, clear reporting, and smoother workflows.

I’m a Growth Enablement Coordinator who focuses on building smoother processes and stronger team performance. At Included Health, I’ve supported remote medical second-opinion operations while strengthening how teams communicate, escalate issues, and deliver progress.

My enablement creation and coordination is for the commercial side of the organization. Myself, and my team, create training programs, onboarding certifications, and are the main point of contact for current processes, news, and workflows.

Previously, I stepped up as a Specialty Opinion Coordinator Lead, shifting from a Records Specialist Lead role with more emphasis on the specialty opinion team. I assisted in managing a team that facilitates communication with doctors across the country, and I conduct monthly meetings to keep performance on track.

I aim to make operations both effective and sustainable. I formulate reports on team member progress, help with questions and escalations, and coordinate with other departments to create an easier workflow

Earlier in my career, I built a strong foundation in medical records and case coordination. I obtained and organized medical records, supported expert provider assignment for second opinions, coordinated with staff physicians and imaging teams, trained new hires, and helped ensure cases were wrapped up when opinions were ready to be delivered.

Experience

Work history, roles, and key accomplishments

Included Health logoIH

Specialty Opinion Coordinator Lead

Oct 2022 - Oct 2023 (1 year)

Changed position title from a Records Specialist Lead to Specialty Opinion Coordinator Lead with more emphasis on the Specialty Opinion Coordinator team.

- Assist in managing team who facilitate communication with doctors around the country to provide remote medical second opinions.
- Conduct monthly meetings with individual team members
- Boost team morale with engaging activities for remote

Included Health logoIH

Records Specialist Lead

May 2021 - Oct 2022 (1 year 5 months)

Previously known as Grand Rounds Health.

Rau Animal Hospital logoRH

Social Media Marketing Specialist

Feb 2017 - Jul 2022 (5 years 5 months)

- Create and schedule enticing social posts on various social media platforms
- Communicate with clientele with post appointment reviews
- Manage hospital's website for quality SEO results
- Create a visually stimulating environment in the hospital
- Coordinate the hospitals involvement in the town's 4th of July parade
- Build baskets for area fundraising events
- Implement and create reception tr

Included Health logoIH

Senior Records Specialist, Records Opinion Coordinator

Mar 2021 - May 2021 (2 months)

- Obtain medical records from various provider locations
- Communicate with medical offices, hospitals, laboratories, etc...
- Organize the collection of medical records in specific categories as they are received for proper presentation to expert providers for second opinion
- Collaborate with peers within the Care, Medical, and Expert Engagement teams

Opinion Coordinator:
- Assist in assigning

Included Health logoIH

Records Specialist 2 Opinion

Sep 2020 - Mar 2021 (6 months)

Supported medical records collection and second-opinion case operations by coordinating records retrieval and organizing documents for expert review. Assisted with provider assignment, coordinated with staff physicians and imaging as needed, monitored cases during time off coverage, and helped wrap cases for delivery.

Included Health logoIH

Records Specialist 2, Opinion Coordinator

Sep 2020 - Mar 2021 (6 months)

- Obtain medical records from various provider locations
- Communicate with medical offices, hospitals, laboratories, etc...
- Organize the collection of medical records in specific categories as they are received for proper presentation to expert providers for second opinion
- Collaborate with peers within the Care, Medical, and Expert Engagement teams

Opinion Coordinator:
- Assist in assigning

Gap Inc./Old Navy logoGN

Business and Training Specialist

Aug 2015 - Apr 2017 (1 year 8 months)

- Drive profitable sales by executing hiring plans
- Hire individuals for open positions
- Train new hires and make sure they're up to company standards
- Act as manager on duty

Also perform (but not in job description):
- Signage/Marketing for new sales
- Shipment (bring in boxes of new/old flow and open, separate, and merchandise them)
- Inventory control for beverages sold

Gap Inc./Old Navy logoGN

Stock Specialist

Nov 2004 - Apr 2016 (11 years 5 months)

- In control of all items in the back of house area
- When items are not on the floor and do not have the proper sizes displayed, I check whether or not we have the items in back of house
- In control of all planograms in the store
- Orders beverages when the store is low on stock
- Continues to do all basic duties of a regular sales associate (ie. register, fitting room, customer service)
- Works

Liss International logoLI

Marketing Assistant

Jun 2014 - Mar 2015 (9 months)

- Creates proposals to send to prospective clients (on PowerPoint and in Outlook)
- Research potential companies for upcoming promotions
- Communicate with clients when asked
- Dictate CEO's recorder to type out emails to clients
- Provide basic office duties
- Works in all Microsoft Office programs

Education

Degrees, certifications, and relevant coursework

LP

LA Intensive with the American Pavilion

Film

2013 - 2013

- Attended week long student program where we were taught about film and the industry.
- Met various individuals that work in Hollywood, from production assistants to CEO's of film companies.

Penn State Abington logoPA

Penn State Abington

Bachelor of Arts, Corporate Communications

2007 - 2010

Completed coursework in communications and business as part of a Bachelor of Arts program. Earned a minor alongside the degree.

PA

Penn State Abington

Bachelor's of Arts and a Minor, Corporate Communications

2007 - 2010

Completed schoolwork in communications and business

AU

Arcadia University

Business Administration and Management, General

2006 - 2007

- Studied Business Administration while attending freshman year of college
- Traveled to London for a class

LP

LA Intensive (American Pavilion)

Film, Film

2013 -

Attended a week-long student program focused on film and the film industry. Met people working across the industry, from production assistants to studio leadership.

AS

Archbishop Wood High School

Diploma

2002 - 2006

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