I’m looking for a role where I can enable growth through team coordination, clear reporting, and smoother workflows.
Rachael Hauschild
@rachaelhauschild
I coordinate growth enablement and departmental trainings programs, leading teams to improve workflow and results.
What I'm looking for
I’m a Growth Enablement Coordinator who focuses on building smoother processes and stronger team performance. At Included Health, I’ve supported remote medical second-opinion operations while strengthening how teams communicate, escalate issues, and deliver progress.
My enablement creation and coordination is for the commercial side of the organization. Myself, and my team, create training programs, onboarding certifications, and are the main point of contact for current processes, news, and workflows.
Previously, I stepped up as a Specialty Opinion Coordinator Lead, shifting from a Records Specialist Lead role with more emphasis on the specialty opinion team. I assisted in managing a team that facilitates communication with doctors across the country, and I conduct monthly meetings to keep performance on track.
I aim to make operations both effective and sustainable. I formulate reports on team member progress, help with questions and escalations, and coordinate with other departments to create an easier workflow
Earlier in my career, I built a strong foundation in medical records and case coordination. I obtained and organized medical records, supported expert provider assignment for second opinions, coordinated with staff physicians and imaging teams, trained new hires, and helped ensure cases were wrapped up when opinions were ready to be delivered.
Experience
Work history, roles, and key accomplishments
Coordinated growth enablement activities at Included Health.
Changed position title from a Records Specialist Lead to Specialty Opinion Coordinator Lead with more emphasis on the Specialty Opinion Coordinator team.
- Assist in managing team who facilitate communication with doctors around the country to provide remote medical second opinions.
- Conduct monthly meetings with individual team members
- Boost team morale with engaging activities for remote
Previously known as Grand Rounds Health.
- Create and schedule enticing social posts on various social media platforms
- Communicate with clientele with post appointment reviews
- Manage hospital's website for quality SEO results
- Create a visually stimulating environment in the hospital
- Coordinate the hospitals involvement in the town's 4th of July parade
- Build baskets for area fundraising events
- Implement and create reception tr
Retrieved and categorized medical records and coordinated medical second-opinion cases. Worked with expert providers, staff physicians, and imaging teams, and supported training for new hires.
Obtained and organized medical records for presentation to expert providers for second opinions. Supported case operations by coordinating provider assignments, working with staff physicians and imaging when needed, wrapping cases for delivery, and training new hires.
- Obtain medical records from various provider locations
- Communicate with medical offices, hospitals, laboratories, etc...
- Organize the collection of medical records in specific categories as they are received for proper presentation to expert providers for second opinion
- Collaborate with peers within the Care, Medical, and Expert Engagement teams
Opinion Coordinator:
- Assist in assigning
Supported medical records collection and second-opinion case operations by coordinating records retrieval and organizing documents for expert review. Assisted with provider assignment, coordinated with staff physicians and imaging as needed, monitored cases during time off coverage, and helped wrap cases for delivery.
- Obtain medical records from various provider locations
- Communicate with medical offices, hospitals, laboratories, etc...
- Organize the collection of medical records in specific categories as they are received for proper presentation to expert providers for second opinion
- Collaborate with peers within the Care, Medical, and Expert Engagement teams
Opinion Coordinator:
- Assist in assigning
- Obtain medical records from various provider locations
- Communicate with medical offices, hospitals, laboratories, etc...
- Organize the collection of medical records in specific categories as they are received
- Collaborate with peers within the Care, Medical, and Expert Engagement teams
- Provide administrative support for the hospital
- Schedule appointments in a fast paced office
- Create a welcoming experience for clients and patients
- Perform various logistic tasks
- Update doctors with clientele questions or issues
- Provide the best customer service possible
- Create customers drink orders in a quick manner
- Clean restaurant or any debris
- Drive profitable sales by executing hiring plans
- Hire individuals for open positions
- Train new hires and make sure they're up to company standards
- Act as manager on duty
Also perform (but not in job description):
- Signage/Marketing for new sales
- Shipment (bring in boxes of new/old flow and open, separate, and merchandise them)
- Inventory control for beverages sold
- In control of all items in the back of house area
- When items are not on the floor and do not have the proper sizes displayed, I check whether or not we have the items in back of house
- In control of all planograms in the store
- Orders beverages when the store is low on stock
- Continues to do all basic duties of a regular sales associate (ie. register, fitting room, customer service)
- Works
- Creates proposals to send to prospective clients (on PowerPoint and in Outlook)
- Research potential companies for upcoming promotions
- Communicate with clients when asked
- Dictate CEO's recorder to type out emails to clients
- Provide basic office duties
- Works in all Microsoft Office programs
- Assist in the box office and concession stand
- Clean theatres
- Hosts event when theatre is rented out on Saturday mornings
- Control inventory for Squadron 902
- Help the cadets figure out uniform requirements (i.e. badges, pins, name plates etc.)
- Perform administrative duties
- Chaperone outings with cadets
- Create PowerPoint presentations for possible partners
- Dictate from a recorder and create emails for the CEO
- Research potential companies for partnership
- Create Excel spreadsheets
- Develop business proposals for partnership marketing programs
- Assisted in marketing and retail needs for the theatre
- Created promotions to drive concession sales
- Assisted in event needs
Education
Degrees, certifications, and relevant coursework
LA Intensive with the American Pavilion
Film
2013 - 2013
- Attended week long student program where we were taught about film and the industry.
- Met various individuals that work in Hollywood, from production assistants to CEO's of film companies.
Penn State Abington
Bachelor of Arts, Corporate Communications
2007 - 2010
Completed coursework in communications and business as part of a Bachelor of Arts program. Earned a minor alongside the degree.
Penn State Abington
Bachelor's of Arts and a Minor, Corporate Communications
2007 - 2010
Completed schoolwork in communications and business
Arcadia University
Business Administration and Management, General
2006 - 2007
- Studied Business Administration while attending freshman year of college
- Traveled to London for a class
LA Intensive (American Pavilion)
Film, Film
2013 -
Attended a week-long student program focused on film and the film industry. Met people working across the industry, from production assistants to studio leadership.
Archbishop Wood High School
Diploma
2002 - 2006
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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