Leslie Juarez

Maintained Jira boards to track assignments, dependencies, and sprint progress for shift coverage and recurring projects. Developed comprehensive multimodal training materials, ensuring accessibility for all learning styles.

Identified and documented recurring network issues, collaborating with engineers to propose scalable solutions across teams. Created instructional materials and walkthroughs to support team knowledge of network admin tools, security practices, and troubleshooting workflows.

Created and maintained Confluence-based SOPs and internal learning guides to support onboarding and shift coverage for 25+ analysts. Developed asynchronous training resources and documentation that reduced escalations and improved first-call resolution.

Created over 50 training guides, escalation flows, and technical policies used by overnight and remote teams. Collaborated with Tier 3 engineers to document troubleshooting methods and ensure consistent network/system performance across shifts.

Investigated and resolved alerts from monitoring systems; identified response inefficiencies and created documentation to streamline future incident handling. Developed internal training materials on troubleshooting techniques and hypothesis-driven problem solving for Tier I
II analysts.

Built onboarding processes and asset management workflows to support smooth new-hire setup and reduce IT escalations. Maintained hardware/software inventories and licensing records to ensure system compliance and reduce configuration issues.

Created internal knowledge base articles, visual guides, and tutorial videos to reduce support volume and improve agent autonomy. Delivered guidance on account setup, software installs and troubleshooting processes through structured onboarding and async training tools.

Managed office operations, provided IT support, and assisted with web content. Designed graphics for various marketing and promotional materials.

Provided high-level administrative support to executives, managing schedules and communications. Assisted with various administrative tasks to ensure smooth office operations.

Captured school portraits, ensuring high-quality images and efficient session management. Managed equipment and post-production tasks.

Provided banquet serving and bartending services for events, ensuring guest satisfaction. Managed orders and served food and beverages efficiently.

Managed office operations, shipping logistics, and ensured compliance with military specifications. Coordinated various administrative and logistical tasks.

Provided administrative support and served as a receptionist, managing calls and greeting visitors. Handled various office tasks to ensure smooth operations.

Supervised and trained personnel in various military operations and protocols. Ensured adherence to regulations and effective team performance.

Completed an Associate of Applied Science Degree in Graphic Design. Gained foundational knowledge and practical skills in graphic design principles and software applications.