Vindhyawasni Dubey
@vindhyawasnidubey
Customer Operations & Compliance professional specializing in visa processing, BGV, and KYC with 3+ years' accuracy-focused impact.
What I'm looking for
I’m a results-driven Customer Operations & Compliance Professional with 3+ years in high-stakes, accuracy-critical environments. At VFS Global, I handled Schengen Visa processing for the Switzerland Embassy and built a consistent record of 100% accuracy, backed by “zero-error rate” performance.
In my current role at Globeia, I streamline end-to-end processing of Canadian police background checks with strict adherence to international legal and compliance standards. I also conduct operational research on international visa regulations and police check procedures to improve team turnaround time and accuracy.
I’m hands-on with document scrutiny, regulatory adherence, biometric enrollment, and end-to-end application lifecycle management. I mitigate risk through multi-level scrutiny, coordinate cross-functionally with internal teams and international authorities, and maintain confidentiality while meeting high daily targets in a zero-tolerance environment.
Experience
Work history, roles, and key accomplishments
Customer Operations Representative
Globeia
Jan 2026 - Present (5 months)
Streamlined end-to-end processing of Canadian police background checks, achieving 100% adherence to international legal and compliance standards through multi-level document scrutiny and quality assurance. Conducted research on international visa regulations to improve turnaround time and coordinated with internal teams and international authorities to resolve discrepancies.
Visa Operations Officer
VFS Global
Jan 2023 - Jan 2026 (3 years)
Managed end-to-end Schengen visa processing for the Switzerland Embassy, ensuring compliance with European migration laws and consular guidelines. Maintained a zero-error rate over 3 years through high-level document verification and biometric enrollment, while handling applicant queries and sensitive personal data with strict confidentiality.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Master of Arts, History
Master of Arts in History from IGNOU (Delhi), completed in 2019.
Satyawati College, University of Delhi
Bachelor of Arts
Bachelor of Arts from Satyawati College, University of Delhi, completed in 2017.
Roop Nagar No. 1 School
Intermediate, Humanities
Completed Intermediate (Humanities) from Roop Nagar No. 1 School in 2014.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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