Rashmi Patil

Processed background screening searches and reports for US clients (including Amazon, Starbucks), reducing turnaround while maintaining compliance with federal and state laws.

Handled escalations for US customers via chat, call and email, updated accounts and maintained reports while supporting sales of services.

Managed end-to-end visa and immigration cases, conducted client interviews, prepared documentation, and monitored regulatory changes to ensure timely submissions.

Counseled clients for visitor and other visas (UK, Canada, Australia, USA, Schengen), prepared and checked applications, compiled documents and coordinated couriering and follow-ups.

Accepted visa applications and performed document scrutiny, managed front and back office tasks, biometrics enrollment and customer coordination while maintaining account reports.

Provided counseling and prepared applications for student, dependent and visitor visas, maintained client records, monitored immigration regulations and coordinated document dispatch.

Completed a Bachelor of Commerce focused on accounts and finance from June 2012 to April 2015.