rohan someskar
@rohansomeskar
HR Operations Specialist at ALTISOURCE BUSINESS SOLUTIONS PVT LTD coordinating onboarding and BGV across four countries.
IndiaWhat I'm looking for
At ALTISOURCE BUSINESS SOLUTIONS PVT LTD, I coordinate end-to-end onboarding, from document checks and approvals to employee ID creation and background verification. I support employees across India, the United States, Luxembourg, and Uruguay.
I also prepare payroll inputs and HR MIS reports, coordinate statutory compliance submissions, and work with Finance, Payroll, auditors, and external agencies. I handle high-priority HR transactions and employee queries through AskHR chat and phone support.
At WNS GLOBAL SERVICES LTD, I handled incoming calls for the Expedia process and made airline reservations for international travellers using AMADEUS SABER and FARELOGICS GDS. At AIR-INDIA AIR TRANSPORT LTD, I checked in passengers, supported boarding and clearance, and assisted travellers at the airport.
Earlier, I handled customer service and back-office work at IIES Educational Institute and IN SOLUTIONS GLOBAL PVT LTD, including inbound calls, POS and Axis bank portal transactions, and MIS reporting. I’m seeking management-level opportunities in Customer Service, Operations, or Team Management.
Experience
Work history, roles, and key accomplishments
Specialist - HR Operations
Oct 2022 - Present (3 years 11 months)
Coordinate end-to-end onboarding activities, manage background verification, and ensure statutory compliance. Prepare payroll inputs and HR MIS reports while supporting HR operations across multiple countries.
Handled incoming calls and made airline reservations for international travellers using GDS systems. Ensured customer satisfaction by adhering to service quality norms and resolving client issues.
Customer Service Executive
Reliance Retail Ltd
Jun 2021 - Dec 2021 (6 months)
Provided customer service support in a retail environment.
Customer Service Agent
Air India Air Transport Ltd
Feb 2017 - Feb 2021 (4 years)
Greeted passengers, checked documents, and managed check-in processes. Oversaw immigration and customs clearance and provided boarding instructions.
Back Office Executive
IIES Educational Institute
Oct 2015 - Apr 2016 (6 months)
Maintained candidate reports and provided information to candidates and clients. Delivered value-added customer service and implemented procedures for business excellence.
Customer Service Executive
In Solutions Global Pvt Ltd
Aug 2013 - Aug 2015 (2 years)
Handled inbound calls, monitored POS machine transactions, and maintained MIS reports. Ensured customer satisfaction by resolving complaints and adhering to service quality norms.
Customer Service Executive
VIE Global Services
Feb 2012 - Feb 2013 (1 year)
Provided customer service support, handling client queries and ensuring service quality.
Team Coach
TV Products India Pvt Ltd
Jun 2010 - Sep 2011 (1 year 3 months)
Coached team members to achieve performance goals and ensure service quality.
Customer Service Executive
TVC Sky Shop Ltd
Aug 2008 - Apr 2010 (1 year 8 months)
Provided customer service support, handling client queries and ensuring service quality.
Customer Relations Officer
Bharti Airtel Front Desk
Jan 2007 - Jul 2008 (1 year 6 months)
Handled customer relations at the front desk, addressing queries and ensuring customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Pt. Ravi Shankar University
Bachelor of Commerce, Commerce
Completed Bachelor of Commerce degree from Pt. Ravi Shankar University in 2011.
Delhi Board
12th Standard, General Studies
Completed 12th standard from Delhi Board in 2008.
Delhi Board
10th Standard, General Studies
Completed 10th standard from Delhi Board in 2006.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
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