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Shreya Kurup

@shreyakurup

Senior Verification Specialist at Sterling / First Advantage handling employment and education checks across the UK, US and Canada.

India

Message

What I'm looking for

I aim to contribute to high-quality, compliant and timely verification operations.

At Sterling / First Advantage, I handle employment and education verification cases across the UK, US and Canada, following client-specific instructions and internal procedures. I review documents and case details, record findings, and manage queues and follow-ups.

I respond to status, update and expedite requests, and maintain case notes and supporting documentation for clear case progression. I also apply privacy and process-compliance requirements when handling sensitive personal information.

I support new joiners after they transition to the floor by answering process questions and sharing practical guidance. Previously, at Accurate Background, I managed client queries about verification status and coordinated with internal teams on updates.

Experience

Work history, roles, and key accomplishments

Current

Senior Verification Specialist

Current

Sterling / First Advantage

Jun 2024 - Present (2 years 5 months)

Handles employment and education verification cases across UK, US and Canada, following client-specific instructions and internal procedures. Manages verification queues, pending cases, and follow-ups, while maintaining accurate case notes and supporting new joiners.

Client Service Associate 2

Accurate Background

Mar 2023 - Jan 2024 (10 months)

Managed client queries regarding verification case status, updates, and expedite requests. Coordinated with internal teams to obtain updates and maintained accurate case records using internal systems and Salesforce.

Client Services Case Management Salesforce Communication Skills Documentation Expediting

Customer Service Representative – Banking Support

Concentrix (JPMorgan Chase process)

Jul 2022 - Jan 2023 (6 months)

Handled inbound calls for a US banking support process, completing customer authentication steps and documenting interactions accurately. Built strong communication and customer handling skills.

Customer Service Banking Support Call Handling Communication Skills Documentation Security Compliance

Associate – Backend Operations

Wipro

Jul 2021 - Jul 2022 (1 year)

Completed backend processing tasks, including identifying and removing duplicate records. Used Citrix-based tools and followed standard operating procedures to process assigned cases.

Backend Operations Data Processing Citrix SOP Adherence Records Management