raaghul koushik
@raaghulkoushik
I drive enterprise SaaS adoption and translate customer insights into reliable, scalable product improvements.
IndiaWhat I'm looking for
At ManageEngine (Zoho), I support more than 100 global enterprise customers, driving product adoption and turning customer challenges into actionable insights for engineering teams.
I've helped reduce system downtime by 40% through data analysis and performance optimization initiatives while contributing to 98% customer satisfaction. My work connects customers, product teams, and engineering through user discovery, product feedback, workflow improvement, and enterprise IT operations.
My background spans technical consulting, support engineering, network infrastructure, and SaaS platforms. I'm a CCNA-certified IT professional with a B.Tech in Information Technology and am pursuing an M.Tech in Artificial Intelligence and Data Science.
Experience
Work history, roles, and key accomplishments
Supports 100+ global enterprise customers by driving product adoption, gathering user feedback, and translating customer challenges into actionable product insights for engineering teams. Reduced system downtime by 40% and achieved 98% customer satisfaction through data analysis and performance optimization.
Worked as Technical Consultant at ManageEngine.
Worked as Technical Support Engineer at Concentrix.
Worked as Trainee network engineer at Network Rhinos.
Desktop Support Engineer
Jan 2019 - Feb 2020 (1 year 1 month)
Worked as Desktop Support Engineer at VENDOR:POORNAM TECHNOLOGIES PRIVATE LIMITED. COMPANY:AGS Health.
Worked as Data Conversion Specialist at HTC Global Services.
Education
Degrees, certifications, and relevant coursework
SRMIST, Kattankulathur, Chennai ,Tamil Nadu
Master of Technology, Artificial Intelligence
2026 - 2028
SRM Institute of Science and Technology
Master of Technology, Artificial Intelligence
2026 - 2028
Pursuing a Master of Technology in Artificial Intelligence, focusing on advanced AI and data science concepts.
Valliammai Engineering College
Bachelor of Technology, Information Technology
2014 - 2018
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
Interested in hiring raaghul?
You can contact raaghul and 90k+ other talented remote workers on Himalayas.
Message raaghulGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
