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Inderpreet Singh

@inderpreetsingh5

Customer Success Specialist at Cisco Systems India who advances DC, cloud, and AI adoption through telemetry and validation labs.

India

Message

At Cisco Systems India Pvt. Ltd., I work as a Customer Success Specialist (DC/Cloud & AI), advancing adoption strategies across enterprise customer segments. I use AI analytics to guide planning and accelerate lifecycle delivery.

I integrate advanced telemetry and AI models, and craft multi-domain validation labs to document known-good patterns and resolve complex blockers. I also translate field signals into product improvements with Product Engineering.

At Accenture Solutions Pvt. Ltd., I delivered technical support, maintenance, upgrades, and L3 troubleshooting for enterprise client networks. I coordinated vendor escalations and validated solution designs with client stakeholders.

Earlier, I supported enterprise voice and video services, data center migration work, and network deployments at Aricent Technologies (Holdings) Ltd., JK Technosoft Ltd., and PC Solutions Pvt. Ltd. I hold CCIE Collaboration certification, along with Cisco, Google, and AWS AI-related certifications.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Specialist

Current

Cisco Systems India Pvt. Ltd.

Jun 2020 - Present (6 years 5 months)

Facilitated executive briefings and architecture-specific workshops, integrating telemetry and AI models to resolve complex blockers. Led adoption strategies and coordinated TAP execution across cross-functional teams.

Telemetry AI Python Ansible REST APIs Cisco ACI Cisco Nexus Dashboard Intersight HyperFlex ThousandEyes AppDynamics Splunk Jira BMC Remedy Grafana

Senior Analyst

Accenture Solutions Pvt. Ltd.

Dec 2017 - May 2020 (2 years 5 months)

Delivered end-to-end technical support, maintenance, and L3 troubleshooting for enterprise network environments. Coordinated with vendors for escalations and ensured SLA compliance.

Network Troubleshooting SLA Management Vendor Management Root Cause Analysis

Senior Executive – IT

Aricent Technologies (Holdings) Ltd.

Nov 2015 - Dec 2017 (2 years 1 month)

Configured and maintained multi-site enterprise voice and video conferencing services. Managed infrastructure upgrades and provided support during data center migrations.

Voice and Video Communication Infrastructure Upgrades Data Center Migration Network Support

Network Engineer

JK Technosoft Ltd.

Apr 2015 - Nov 2015 (7 months)

Deployed voice and video infrastructure for new office sites and remote branches. Executed pre-deployment testing for conferencing environments.

Voice and Video Communication Deployment Testing

Network Engineer

PC Solutions Pvt. Ltd.

Jul 2014 - Apr 2015 (9 months)

Conducted Proof of Concept demonstrations for router and switch performance. Performed IOS upgrades, provisioning, and core network troubleshooting.

Cisco IOS Router And Switch Configuration Network Troubleshooting Proof of Concept

Education

Degrees, certifications, and relevant coursework

Chitkara Institute of Engineering & Technology

Bachelor of Technology, Electronics & Communication Engineering

2008 - 2012

Bachelor of Technology in Electronics & Communication Engineering from Chitkara Institute of Engineering & Technology, Rajpura, Punjab, affiliated to Punjab Technical University.