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Ankit Sharma

@ankitsharma32

Senior Customer Success Engineer at Data Dynamics, supporting StorageX migrations across NAS and object storage environments.

India
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At Data Dynamics India Pvt Ltd, I support enterprise implementations with Data Dynamics StorageX, including file-to-file and file-to-object migration, analytics, and archiving across NAS and object storage environments.

I configure and troubleshoot migration workflows, permissions, metadata, and retention behavior. I use logs and customer test cases to investigate root causes, validate configurations, reproduce defects, and coordinate corrective actions with Engineering and Product teams.

I also support ServiceNow integration with the Data Dynamics Enterprise Package, coordinating technical requirements, configuration validation, and testing. I document implementation notes, test evidence, and troubleshooting findings for recurring customer scenarios.

Earlier, I supported IP Infusion solutions at Calsoft India and customer network environments at Yardi Software, GTT Communications, and Tata Communications. My background includes Layer 2/Layer 3 troubleshooting, Cisco environments, and network incident response, supported by CCNA and AWS Certified Solutions Architect – Associate certifications.

Experience

Work history, roles, and key accomplishments

YS

Senior Account Executive

Yardi Software

Jul 2019 - May 2022 (2 years 10 months)

Supported customer environments involving Medusa firewall solutions and network-related defects, coordinating technical investigation and resolution. Troubleshot issues across Polycom and Cisco phone environments and supported a Cisco PaaS transition.

TC

Associate Network Engineer

Tata Communications

Sep 2016 - Jan 2018 (1 year 4 months)

Diagnosed OFC/SDH alarms, packet drops, errors, and service interruptions across ECI, Tejas, Ciena, and Marconi environments. Performed incident troubleshooting and coordinated restoration activities.

Education

Degrees, certifications, and relevant coursework

NU

Nagpur University

Bachelor of Engineering, Electronics & Communication

Bachelor of Engineering in Electronics & Communication from Nagpur University, completed in 2015.

AW

AWS

AWS Certified Solutions Architect – Associate, Cloud Architecture

AWS Certified Solutions Architect – Associate certification.

CI

Cisco

CCNA, Networking

CCNA certification.

HA

HubSpot Academy

Service Hub Software Certified, Customer Service

Service Hub Software Certified from HubSpot Academy.

SI

Simplilearn

Introduction to ITIL V4, IT Service Management

Introduction to ITIL V4 certification from Simplilearn.

SI

Simplilearn

Introduction to Gen AI, Artificial Intelligence

Introduction to Gen AI certification from Simplilearn.

Tech stack

Software and tools used professionally

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